Cannot choose sync content in-app

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cokehearth
Posts: 65
Joined: Thu Aug 24, 2017 6:13 am

Cannot choose sync content in-app

Post by cokehearth »

Hi again,
I'm using the latest MMA (inc. beta) on my Galaxy A54 5G, and MMW 4.1.31.1919.

Curiously, the sync issue I previously had has been fixed, but there's also another issue I have.

I cannot change choose the sync content in-app (e.g. select playlist, albums, etc, to sync); I can only do it through MMW.

If I attempt to do it on Android, I get the message - "Since this is your first time connecting to the server...", although I do get a notification in-app that I'm connected to the server. After a little while, it either says "Downloading sync setting failed: SD Card", or an Access Denied message.

I can, however, browse the same sync server as a Media Server without any issue whatsoever!

Captured a couple of log IDs, hopefully they'll be useful to you:

22849N8BEV
GUDNDEIWN8

Thank you for all your hard work as always!
Primarily using: MM4 (latest update) Gold on Windows 11 (32GB RAM);
Samsung A54G 128GB/1TB MicroSD.

Library: 1875GB (254680+) files, on a Network Drive (Windows)
Peke
Posts: 17840
Joined: Tue Jun 10, 2003 7:21 pm
Location: Earth
Contact:

Re: Cannot choose sync content in-app

Post by Peke »

Hi,
Can you try to replicate using latest MM5.1 (install as portable if needed).
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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cokehearth
Posts: 65
Joined: Thu Aug 24, 2017 6:13 am

Re: Cannot choose sync content in-app

Post by cokehearth »

Hi, thanks for replying!

I just tried with MM5 - it seemed to work initially, but then didn't! :-?
Primarily using: MM4 (latest update) Gold on Windows 11 (32GB RAM);
Samsung A54G 128GB/1TB MicroSD.

Library: 1875GB (254680+) files, on a Network Drive (Windows)
Peke
Posts: 17840
Joined: Tue Jun 10, 2003 7:21 pm
Location: Earth
Contact:

Re: Cannot choose sync content in-app

Post by Peke »

Hi,
Usually if something either work or not. This is strange behavior.

Can you please open support ticket and supply us Debug log as described at viewtopic.php?f=30&t=86643
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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cokehearth
Posts: 65
Joined: Thu Aug 24, 2017 6:13 am

Re: Cannot choose sync content in-app

Post by cokehearth »

Curiously, I downloaded Mediamonkey from Amazon Apps on Windows 11 (it is MMA 1, not MMA 2); again, I can sync, but cannot choose what to sync from the app itself.

Which gets me thinking, it may not be the app, but my library database (as it is seems not to work on either MM4 or MM5).

I have done both a Quick and Complete optimisation in MM4, but no luck.

Is there a recommended programme that I can run the MM.DB file through to clear any errors?
Primarily using: MM4 (latest update) Gold on Windows 11 (32GB RAM);
Samsung A54G 128GB/1TB MicroSD.

Library: 1875GB (254680+) files, on a Network Drive (Windows)
cokehearth
Posts: 65
Joined: Thu Aug 24, 2017 6:13 am

Re: Cannot choose sync content in-app

Post by cokehearth »

Another update: I deleted a few of the Media Tree items I had... and it seems to have fixed the issue. Something wasn't happy with me on that front!

So - for now - it seems fixed. Will update if anything changes. Cheers!
Primarily using: MM4 (latest update) Gold on Windows 11 (32GB RAM);
Samsung A54G 128GB/1TB MicroSD.

Library: 1875GB (254680+) files, on a Network Drive (Windows)
Lowlander
Posts: 57416
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Cannot choose sync content in-app

Post by Lowlander »

Note, that in the Media Server you need to select content to be shared. If nothing is selected you can't browse the content on the device. This may have been the problem.
cokehearth
Posts: 65
Joined: Thu Aug 24, 2017 6:13 am

Re: Cannot choose sync content in-app

Post by cokehearth »

Lowlander wrote: Thu Aug 03, 2023 11:03 am Note, that in the Media Server you need to select content to be shared. If nothing is selected you can't browse the content on the device. This may have been the problem.
I did check that - I could browse through everything perfectly fine in "Media Server" mode, just not in the Sync Settings.

What it could have been, I'm thinking, is perhaps a renamed or missing playlist in one or more of the collections I'd made in the Media Tree. MMW is MUCH faster and responsive now.

I only wish I had've thought of that before reinstalling Mediamonkey on my phone - it's taken the whole day to scan 48,000 tracks - and I think there's still another 20, 000 to go! :oops:

Thanks for all your help!
Primarily using: MM4 (latest update) Gold on Windows 11 (32GB RAM);
Samsung A54G 128GB/1TB MicroSD.

Library: 1875GB (254680+) files, on a Network Drive (Windows)
cassado10
Posts: 1
Joined: Sat Aug 05, 2023 7:19 am

Re: Cannot choose sync content in-app

Post by cassado10 »

cokehearth wrote: Thu Aug 03, 2023 5:37 am Another update: I deleted a few of the Media Tree items I had... and it seems to have fixed the issue. Something wasn't happy with me on that front!

So - for now - it seems fixed. Will update if anything changes. Cheers!
I was facing the same issues and this update fixed my problem too.
Thank you
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