Gold and Support problems

[PatrickfKennedy]

I am receiving an error message that says I can't do the function I want because I am using the free version of Media Monkey, but I have a gold license. When I try to enter my license number, I am told that it is n invalid number (perhaps new license numbers have been issued with version 4).

I am logged into this "Forum", but when I try to log into "Support" and enter my user name and password, I get a response that they are not recognized. I understand this is a specific problem, not a general issue for discussion in a forum, but I've been going around in circles for almost an hour trying to get recognized as a Gold license holder.

[dtsig]

Try setting up a new user in support and then post both issues

[nohitter151]

Usually the issue with invalid license key is pairing it with an incorrect user name.

See http://www.mediamonkey.com/support/inde ... is-invalid