Issue with updating Codec Pack

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Julian21
Posts: 1
Joined: Thu Nov 10, 2022 3:39 pm

Issue with updating Codec Pack

Post by Julian21 »

Due to unavoidable circumstances, I had to reinstall Windows 10 on Desktop Computer recently. I have reinstalled MediaMonkey 5 properly. But when I try to update MediaMonkey 5 Codec Pack from its version 3.0.5 to 3.0.7, I receive "Product installation" dialogue box with the label "This action will install the following product: MediaMonkey 5 Codec Pack TRIAL".

Please be informed that I possess MediaMonkey Gold - Lifetime License since September 2019 and II in have also purchased MediaMonkey 5 Codec Pack in August 2019.

I would be most grateful, if you could kindly intervene for an early solution to this issue with updating MediaMonkey 5 Codec Pack to its version 3.0.7.

Thankks & Regards.
Lowlander
Posts: 56803
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Issue with updating Codec Pack

Post by Lowlander »

If you have the original paid installation file for the MediaMonkey Codec Pack, install it first. Then you can either update from Tools > Addons or install the trial version on top to get the updated paid version.
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