Wifi sync fails Debug log VH7MN16IZ2 [#19687]

Post a reply

Smilies
:D :) :( :o :-? 8) :lol: :x :P :oops: :cry: :evil: :roll: :wink:
BBCode is ON
[img] is ON
[url] is ON
Smilies are ON
Topic review
   

Expand view Topic review: Wifi sync fails Debug log VH7MN16IZ2 [#19687]

Re: Wifi sync fails Debug log VH7MN16IZ2 [#19687]

by Peke » Thu Mar 16, 2023 1:16 pm

Hi,
I have seen such reports in the past, but settings depend on Router Model :(

I personally own pair of ASUS RT-AX92U Routers and use ASUS Smart connect that allow same WiFi SSID name so it does not matter if you are connected on 2.4ghz or 5ghz WLAN.

I suspect that it is settings issue and possibly that you have AP Isolation enabled (Some routers have that enabled by default).

Re: Wifi sync fails Debug log VH7MN16IZ2 [#19687]

by cbeschler » Thu Mar 16, 2023 8:56 am

Good morning. Here is a quick update. I reset (again) my router and modem. The sync didn't work. However, I was on the 5.0 router setting. I tried the 2.4 setting and the sync worked. I don't understand why 5.0, which is what I always use didn't make the connection, but I have success nonetheless. Hopes this helps another user with the same issue. Thanks

Re: Wifi sync fails Debug log VH7MN16IZ2 [#19687]

by cbeschler » Wed Mar 15, 2023 10:00 pm

I am a beta tester for MMA and simply love the newest version. I am running MMA 2.0.0.1071. I am having a recent issue with wifi syncing to MMW 5.0.4.2690 on my pixel 6. I have been wifi syncing for years: most recently Saturday, March 11, which was successful. I tried to wifi sync Monday, March 13 and I got a red triangle that states "Global Error". I have tried to wifi sync many times since, but get the same error. I have sent in log RZ715ZU8YQ. Thanks for any help you can give.

Re: Wifi sync fails Debug log VH7MN16IZ2 [#19687]

by TroubleClef » Fri Mar 10, 2023 2:28 pm

rusty wrote: ↑Fri Mar 10, 2023 11:31 am Thanks! It's on our todo list...just categorized as 'urgent' rather than 'immediate' ;-)

-Rusty
Good to know. Thank you!

Re: Wifi sync fails Debug log VH7MN16IZ2 [#19687]

by rusty » Fri Mar 10, 2023 11:31 am

Thanks! It's on our todo list...just categorized as 'urgent' rather than 'immediate' ;-)

-Rusty

Re: Wifi sync fails Debug log VH7MN16IZ2 [#19687]

by TroubleClef » Fri Mar 10, 2023 12:56 am

Debug log ID LXK99PGVQ9

Version 1071

I think it went on for the longest time yet this time and I started to think the issue was resolved. It downloaded about 460 tacks but did crash eventually.

Re: Wifi sync fails Debug log VH7MN16IZ2 [#19687]

by TroubleClef » Mon Mar 06, 2023 12:24 am

Peke wrote: ↑Sat Mar 04, 2023 8:08 am Hi,
2.0.0.1071 should be also available (as soon as Google authorize it), which have further optimization and fixes, along additional logged info in case of persisting issues like yours.

Would be great if you can generate new log using that version.
Hi, thanks. Will do.

Re: Wifi sync fails Debug log VH7MN16IZ2 [#19687]

by Peke » Sat Mar 04, 2023 8:08 am

Hi,
2.0.0.1071 should be also available (as soon as Google authorize it), which have further optimization and fixes, along additional logged info in case of persisting issues like yours.

Would be great if you can generate new log using that version.

Re: Wifi sync fails Debug log VH7MN16IZ2 [#19687]

by TroubleClef » Sat Mar 04, 2023 1:22 am

Debug log 4ZP19BF9WS

Version 2.0.0.1070

The info on fixes for this version indicated failed downloads and sync failure would be addressed with this version. Was that supposed to address the problem I've been reporting here?

Re: Wifi sync fails Debug log VH7MN16IZ2 [#19687]

by rusty » Sun Feb 05, 2023 6:01 pm

Thanks! We still plan on looking into this.

-Rusty

Re: Wifi sync fails Debug log VH7MN16IZ2 [#19687]

by TroubleClef » Sat Feb 04, 2023 1:47 am

Wifi sync fail debug log 8PTP2BSZIW

Version 1066

Re: Wifi sync fails Debug log VH7MN16IZ2 [#19687]

by TroubleClef » Thu Jan 26, 2023 1:47 am

latest wifi sync fail debug log 6PWTL6NMMS

Version 1063

Re: Wifi sync fails Debug log VH7MN16IZ2 [#19687]

by TroubleClef » Wed Jan 25, 2023 12:22 am

rusty wrote: ↑Tue Jan 24, 2023 8:47 pm It tells us that the connection timeout is occurring for some reason other than this setting.

One other possibility: Samsung devices have a 'Power saving' tile in quick settings. Is that enabled?

-Rusty
No that setting is not enabled. Although, under device care>battery>power mode, the setting is "optimized" but as far as I can tell that is mostly dealing with screen brightness.

For what it's worth, I don't think I've ever changed the power settings and wasn't having this problem with MMA 1, and I don't have trouble with other apps continuing to function in the "background" or when the screen times out. This may not be related though.

Thanks

Re: Wifi sync fails Debug log VH7MN16IZ2 [#19687]

by rusty » Tue Jan 24, 2023 8:47 pm

It tells us that the connection timeout is occurring for some reason other than this setting.

One other possibility: Samsung devices have a 'Power saving' tile in quick settings. Is that enabled?

-Rusty

Re: Wifi sync fails Debug log VH7MN16IZ2 [#19687]

by TroubleClef » Mon Jan 23, 2023 2:24 am

rusty wrote: ↑Mon Jan 23, 2023 2:17 am What does Android show when you Tap-hold on the MMA icon > Tap 'i' > Tap 'Battery' ? (it should indicate whether MMA is Unrestricted / Optimized / Restricted).

-Rusty
Thanks. On the final screen there the "allow background activity" toggle is greyed out so I can't change it but it reads "background battery usage can't be restricted". Below that, the "optimize battery usage" setting reads "not optimized".

Hope that helps, thanks!

Top