MediaMonkey forum

Hi

I just bought a little laptop to play media monkey library over the LAN from my main PC in another part of the house.
I am now getting the same issue as this user. Plays for a few tracks, then white screen, no error, task manager.
Can i get the dll fix and instructions on how to add it as a not very techy person

Thanks

Hi, this issue has been already fixed and included in the current build 5.0.1.2433

If you are up-to-date with the build and still experiencing the crash then please install debug build and the crash log should be automatically generated to submit, then submit it and write the crash ID here, see item 4a here: viewtopic.php?f=30&t=86643

Thanks!

Thanks for the reply.

I will try to do this and generate a bug report.

Hi--Using version 5.0.1.2433 and it is showing similar behavior. Works for about an hour, then just stops, the MM5 window turns white and non-responsive. Only way to exit is via task manager.

Please try with the latest 5.0.2 release as it has lots of fixes: viewtopic.php?f=30&t=86639

I am experiencing the same "window goes white" behavior shortly after startup and while it is updating the folders it monitors. I am on the latest version: 5.0.2.2531 - this software is a lifesaver for me, can someone please help?

Can you please try if the latest beta resolves this for you: viewtopic.php?t=86639&sd=d

I did update to that beta, and still encountered the problem... and discovered also what the problem was. Somehow when i converted a mp4 to an mp3 it created infinite folders and copies of the song... not sure why but I discovered the problem: it "didn't like" my infinite files and I did get a stack overflow error that I submitted.

In short, in my case, when I started up, and it was scanning the folders MM monitors, every time it encountered this folder with the files/folders it didn't like, the window just turned white and i had to end task out of it.

I resolved the problem by moving the offending file and deleting the problematic folders and files, the next time I started MM5 after the crash, it was able to continue the monitoring scan and so far so good, no white window.

Hi,
If you still have offending file can you pleas eopen support ticket and supply us with download link so that we can analyze it and prevent that White screen?