MediaMonkey forum

Hi,
I cannot tell you why, or what I'm doing .... simply lisen to music. Now I have re-intall 2338 again, and wait. after 20 minutes doing nothing ... freezed ... went white screen ... Task Manager .... kill the process .... reinstall the v. 2326....

As I did no get a log to send you of the crash, I will like to help you by giving you something..... In one of the post you say ....

"You should locate any non sent Error logs at "%appdata%\EurekaLab s.a.s\EurekaLog\Bug Reports\" or at "%appdata%\EurekaLog\MediaMonkey" that you can attach to open ticket."

Sorry for my lack of knowledge .... where is "appdata" ???

Jordi


My PC is Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz 2.81 GHz, Windows 10 Pro 20H2 installed 28/‎11/‎2020 version 19042.746

Just copy that line as it is " %appdata%\EurekaLab s.a.s\EurekaLog\Bug Reports\ " (without the commas) and paste it in file explorer and it will take you to that folder.

There is only one folder "MediaMonkeyEngine.exe", which is empty. I have also tried the other adress you gave in the post.

Now what?

Jordi

Please capture the white screen in a debug log (step 4b) instead: https://www.mediamonkey.com/forum/viewt ... 30&t=86643 Attach it to a Support Ticket which should help the developers discover why you're seeing this.

Also, you'd need a Debug build in order to get a debug log. Did you install a normal build?

yes, I have install the normal. I will try the debug one.

I keep you informed.

Jordi

hi,

It worked . When It have crashed after 10 minutes, I have made a print screen of the ID, but , silly of me, I copied the name of the post in the message i had to send with the log, and i lost the copy of the screen and therefor the ID number. TO be abel to track it, It has been send at European Central time 22h55.

Jordi

Hi,
FYI: we have received your crash log EFEFFECD (from user Jordi) and looking into it.

Thanks!

I analyzed the crash log and I see that it is crash in UPnP.dll related to checking SSDP activity (recent changes due to issue #17717)

But I am unable to identify the exact reason for the crash, I would need you to:
1) Replace you current C:\Program Files (x86)\MediaMonkey 5\UPnP.dll
by this one: https://www.dropbox.com/sh/6vszmzh3vhgi ... MNxVa?dl=0
2) Start DbgView (see item 4b here: https://www.mediamonkey.com/forum/viewt ... 30&t=86643 )
3) Start MM5 and wait 10 minutes until the crash occurs
=> submit the crash and also save output from the DbgView to a file and compress (zip/rar) and share the file with me to analyze.
e.g. send me private message with the link or attach it to eSupport ticket.

Thanks for helping us to fix the issue!

Hi,

For 15 days I'm not at home, so I cannot make this for you. But as I have with me my LapTop. I will install .2338 here and see what happens.

I'll tell you what in a while ....

Jordi

well ..... my findings ..... In my laptop is all OK!!!

I install the Debug .2338. Now I'm going to install the normal .2338.

ASUS laptop
AMD A6-5200 APU with Radeon(TM) HD Graphics 2.00 GHz

Window 10 Home 20H2 install 25/‎2/‎2021 comp. 19042.928

When I get back a Home, i will do the trials you mention.

Thanks

Jordi

HI,
Thank you for the info. At least now you can enjoy rest of these 15 days

For 15 days I'm not at home, so I cannot make this for you.

ok, we have received this kind of crash from two other users today, so I contacted them via email and asked them to do the tests for me. Thanks so far and enjoy your travelling!

Hi,

When I'm back home, i will aks you if you need to do the test.

Jordi

I've got a log from another user and fixed the issue as: https://www.ventismedia.com/mantis/view.php?id=17792 (details in Mantis)

Until the 5.0.1.2400 is available feel free to replace your current UPnP.dll by this one https://www.dropbox.com/s/wbkvltim9i7b0tx/UPnP.dll?dl=0
=> this will prevent the crash from occuring.

BTW: The reason for subsequent crash was that SSDP has failed to bind multicast socket entirely (this is needed for UPnP/DLNA discovery).

So I guess that your network configuration is somehow specific, you are part of VPN (virtual private network) and/or you have disabled UPnP/DLNA discovery by your router ?