Hi,
Once again problems with MMW : regular freezes when trying to remove a file, editing properties and so on.
Quite annoying..
Please fix everything.
Thank you.
Best regards,
Mario
MMW freezes regularly
Moderator: Gurus
Re: MMW freezes regularly
Hi,
What version you use and have you tried to use latest version from https://www.mediamonkey.com/forum/viewt ... 86639&sd=d
What version you use and have you tried to use latest version from https://www.mediamonkey.com/forum/viewt ... 86639&sd=d
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
How to attach PICTURE/SCREENSHOTS to forum posts
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
How to attach PICTURE/SCREENSHOTS to forum posts
-
- Posts: 24
- Joined: Wed Sep 02, 2020 1:01 pm
Re: MMW freezes regularly
Hi Peke,
I used version 3005 and now installed latest version (beta) : problems persist. No solution.
I used version 3005 and now installed latest version (beta) : problems persist. No solution.
Re: MMW freezes regularly
Please capture the freezing you experience in a debug log (step 4b) and attach the log to a Support Ticket: https://www.mediamonkey.com/forum/viewtopic.php?t=86643
This will allow a developer to analyze why this happens on your setup.
This will allow a developer to analyze why this happens on your setup.
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Lowlander (MediaMonkey user since 2003)
Help: Knowledge Base | MediaMonkey for Windows 5 | MediaMonkey for Android
Lowlander (MediaMonkey user since 2003)
Re: MMW freezes regularly
Hi,
You should also update to latest 3019 from https://www.mediamonkey.com/forum/viewt ... 86639&sd=d as it is just released.
You should also update to latest 3019 from https://www.mediamonkey.com/forum/viewt ... 86639&sd=d as it is just released.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
How to attach PICTURE/SCREENSHOTS to forum posts
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
How to attach PICTURE/SCREENSHOTS to forum posts
-
- Posts: 24
- Joined: Wed Sep 02, 2020 1:01 pm
Re: MMW freezes regularly
Hi Peke,
I reproduced the freeze of MMW and saved it in the logfile.
However how do I send it ?
I reproduced the freeze of MMW and saved it in the logfile.
However how do I send it ?
Re: MMW freezes regularly
Hi,
Open Support ticket, ZIP it and attach to ticket.
Open Support ticket, ZIP it and attach to ticket.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
How to attach PICTURE/SCREENSHOTS to forum posts
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
How to attach PICTURE/SCREENSHOTS to forum posts