3018 - out_WASAPI.dll read access violation

[lindholm]

Got this error a couple of hours after upgrading to 3018:

Code: Select all

Exception Access violation at address 1B396B8C in module 'out_WASAPI.dll'. Read of address 265C0000. in module at 24EFFFFB

ID: 87990000

[Peke]

Hi,
If it is constantly reproducible please generate full debug log, ZIP it and attach to support Ticket

[Dryst]

Note that I also faced this same error recently with 3018, so this user is not alone. The issue is that it is a sporadic error. It does always happen though.

Unfortunately, it appears the trend lately is if it is not reproducible with direct steps, don't bother fixing it.

[rusty]

Actually, we do try to fix such issues; in cases such as this, where we're unable to replicate a problem, we ask for the crash log ID and/or a debug log which hopefully reveals where the issue lies.

In this case, the devs will start by checking out the crashlog ID that was provided. If it occurs again, please share the crashlog ID again. And a debug log can provide additional info for the dev team.

Thanks!

-Rusty

[lindholm]

Happened again.

No send log prompt, tried Debug->Send log

ID: E7FE0000
but it caused another error 'user'

Given that it takes several days for this to happen, collecting a log with Dbgview is not practical.

[Peke]

Given that it takes several days for this to happen, collecting a log with Dbgview is not practical.

I agree completely. Only thing I can think of s that there is some memory leak causing MM to crash after several days.

ATM for next few builds we are planning to improve stability and make specific changes to fetch such cases.

EDIT: Have you tried to change output to Direct sound and or disable Exclusive access to sound card driver? Also I am curious what sound card you use to listen music in MM and its driver version.