Lately I've had a consistent error where media monkey crashes to become a white screen when syncing from my phone. The crash causes the sync to end in failure.
For about a year now I've had my audio files on a network share running on a Synology NAS. MM is running on a windows laptop and accesses the file location by network address. It hasn't had problems before now, and I'm not sure why it is failing.
How do I go about diagnosing the problem?
MM5 crashes to white screen when syncing phone
Moderator: Gurus
Re: MM5 crashes to white screen when syncing phone
Hi,
Did it showed Crash log on white screen after aprox 20 seconds?
Please generate debug log using latest MM 5.1 Beta and if possible do a screen recording so that we have all aspects of your enviroment in order to locate error.
Did it showed Crash log on white screen after aprox 20 seconds?
Please generate debug log using latest MM 5.1 Beta and if possible do a screen recording so that we have all aspects of your enviroment in order to locate error.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
How to attach PICTURE/SCREENSHOTS to forum posts
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
How to attach PICTURE/SCREENSHOTS to forum posts