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[2832] Image Lookup Search not returning results
Posted: Tue Feb 06, 2024 8:00 pm
by Kilo
I have noticed recently within the last week or so that any kind of image lookup searches do not return any results and that they just endlessly search. It doesn't matter what kind of criteria I use, the searches just don't stop or return results. How can I fix this? This is on 2832.
Re: [2832] Image Lookup Search not returning results
Posted: Tue Feb 06, 2024 8:48 pm
by Lowlander
Is this always, or occasionally for you? For me it's been working without issue.
Re: [2832] Image Lookup Search not returning results
Posted: Wed Feb 07, 2024 2:33 am
by Kilo
It's not working for me at all now. It used to work all the time for me with no issues.
Re: [2832] Image Lookup Search not returning results
Posted: Fri Feb 09, 2024 4:08 pm
by Kilo
Is there a way to debug the connection to the image servers when the search is occurring through dev tools or other means? To me it seems like a connection problem but the inspect element dev tool doesn't show the connection status or what is happening when the search occurs. To illustrate the problem, I screencapped the image search showing how the search endlessly runs and doesn't return results.
Also in trying to test the issue, I ran into several invalid pointer reference crashes in performing image searches. I don't believe the issues are related but I submitted crashes logs for them if someone can please review them.
Re: [2832] Image Lookup Search not returning results
Posted: Mon Feb 19, 2024 11:57 am
by Ludek
Is this still issue for you?
Do you reside in EU? In that case you would need to accept the cookies approval dialog...
Feel free to generate debug log (item 4b here:
https://www.mediamonkey.com/forum/viewt ... 30&t=86643 ) and attach to eSupport ticket..
Re: [2832] Image Lookup Search not returning results
Posted: Mon Feb 19, 2024 5:54 pm
by Kilo
It looks like it thankfully resolved itself after checking it out again. I didn't do anything or make changes on my end to fix it, strangely.
recent issues with the "Artwork:lookup" function/link in MM5 ? [#20666]
Posted: Sat Feb 24, 2024 11:36 am
by Utestit
Edit: Please see this Knowledge Base article:
https://www.mediamonkey.com/support/kno ... kup-fails/
Hi !
anybody encountering recent issues with the "Artwork:lookup" function/link in MM5 ?
it used to work just fine on my side until couple of weeks; (opening a window that searched to cover arts, matching the artist & title or album)
. it no longer produces anything on my MM5 :
. the "search window" will open, indicating a search ("artist + album");
. but then endlessly searching (for 10, 20, 30 mins...)
note: I run un uptodate 5.0.4/2693 MM5 on Win10.
I tried starting MM5 as admin (sometimes solves tagging issues, where tag changes were not saved - not here)
I don't think of any change I may have done on my side (firewall, antivirus...), but tried to run without firewall - to no avail.
I have no issues manually adding cover images - but that function was great ! (be it on "auto-search" or manually run)
Any clue ? or similar issue ? Many thanks !
Re: recent issues with the "Artwork:lookup" function/link in MM5 ?
Posted: Sun Feb 25, 2024 4:29 am
by Barry4679
Utestit wrote: ↑Sat Feb 24, 2024 11:36 am
Hi !
anybody encountering recent issues with the "Artwork:lookup" function/link in MM5 ?
it used to work just fine on my side until couple of weeks; (opening a window that searched to cover arts, matching the artist & title or album)
. it no longer produces anything on my MM5 :
. the "search window" will open, indicating a search ("artist + album");
. but then endlessly searching (for 10, 20, 30 mins...)
note: I run un uptodate 5.0.4/2693 MM5 on Win10.
Firstly 5.0.4/2693 is not up to date.
I am running MM 5.1.0.2832
MM5 is a fairly raw new app.
The
release I am running is marked as an "almost release candidate" beta, but it will be a lot more stable than what you are running, ie. a lot of early release bugs fixed in the 4+ months since your version was released.
But I am seeing the same issue that you report.
I first thought that MM may be servicing this album art request themselves, and their server may be down.
But the debug log shows that they are making a google search.
I tested with an album by The Smile,
MM5 made this search
Code: Select all
https://www.google.com/search?safe=active&tbs=iar:s,ift:jpg&q=%22The%20Smile%22+%22A%20Light%20For%20Attracting%20Attention%22&tbm=isch
I tried the same thing in my browser. The album art was returned successfully.
But is failing within MM5 ... seemingly for both old and new versions
Maybe they are violating the Goggle TOS? ... I hope not.
I presume that it is more likely that Google have some problem ATM.
Re: recent issues with the "Artwork:lookup" function/link in MM5 ?
Posted: Sun Feb 25, 2024 5:25 am
by Utestit
Hi Barry,
thanks a lot.
So we have the same issue (and I share your diagnosis - fingers-crossed, though !).
Any thoughts from the tech-expert-side ? or share from other users/workaround ?
Many thanks !
Re: recent issues with the "Artwork:lookup" function/link in MM5 ?
Posted: Sun Feb 25, 2024 8:56 am
by maledictis
+1
No changes to my MM settings. It just happened yesterday.
Re: recent issues with the "Artwork:lookup" function/link in MM5 ?
Posted: Mon Feb 26, 2024 3:06 am
by MiPi
It is known issue, which could be resolved by deleting folder C:\Users\<username>\AppData\Local\Temp\GPUCache:
https://www.mediamonkey.com/support/kno ... kup-fails/
Please try in your cases too.
We currently do not know, why and when this happens, we cannot reproduce it, it seems to be quite specific situation.
Tracked as:
https://www.ventismedia.com/mantis/view.php?id=20666
Re: recent issues with the "Artwork:lookup" function/link in MM5 ?
Posted: Mon Feb 26, 2024 6:01 am
by maledictis
MiPi wrote: ↑Mon Feb 26, 2024 3:06 am
It is known issue, which could be resolved by deleting folder C:\Users\<username>\AppData\Local\Temp\GPUCache
Please try in your cases too.
We currently do not know, why and when this happens, we cannot reproduce it, it seems to be quite specific situation.
Tracked as:
https://www.ventismedia . com/mantis/view.php?id=20666
THANK YOU MiPi!!! I would have never guessed to try deleting that folder but not only did it restore the artwork search, it feels like it works faster now. You know, like when your car seems to drive better right after you wash it.
Is deleting that GPU cache folder something I might do periodically (perhaps once a month), just to keep things working smoothly? Easily done with an scheduled script. Is there any downside to deleting it on a regular basis?
Re: recent issues with the "Artwork:lookup" function/link in MM5 ?
Posted: Mon Feb 26, 2024 6:32 am
by Barry4679
MiPi wrote: ↑Mon Feb 26, 2024 3:06 am
It is known issue, which could be resolved by deleting folder C:\Users\<username>\AppData\Local\Temp\GPUCache
Please try in your cases too.
Confirm that this action resolved the problem for me
- Restart MM5 after rebooting .... the art acquisition bug was still happening; Lookup Image menu item was unresponsive
- Close down MM5
- Delete the folder as advised
- Restart MM5, and retry the Lookup Image menu item
- ==> panel opens, and displays album art successfully
Re: recent issues with the "Artwork:lookup" function/link in MM5 ?
Posted: Mon Feb 26, 2024 1:39 pm
by MiPi
maledictis wrote: ↑Mon Feb 26, 2024 6:01 am
THANK YOU MiPi!!! I would have never guessed to try deleting that folder but not only did it restore the artwork search, it feels like it works faster now. You know, like when your car seems to drive better right after you wash it.
Is deleting that GPU cache folder something I might do periodically (perhaps once a month), just to keep things working smoothly? Easily done with an scheduled script. Is there any downside to deleting it on a regular basis?
It is folder, where Chromium we use stores its things (including cookies, result of cookie consent dialog, etc.). And they have bug there, which is causing this problem. Google says, it is fixed in the last version, but last version is not stable for us in other ways. So until resolved, you sadly need to delete this folder, whenever artwork search stops working :-/
In normal situation it should not be needed.
The only "downside" of deleting it is that you will have to answer Google cookie consent dialog again the next time you use artwork search (in case you are in EU, where it is mandatory).
Re: recent issues with the "Artwork:lookup" function/link in MM5 ? [#20666]
Posted: Mon Feb 26, 2024 2:39 pm
by Utestit
thank you so much, MIPI, for the quick & efficient response !
(and others for validating the workaround)
Going to do that straight away !
[edit] and I confirm, works fine !
Many many thanks, MIPI !
