MMW beta crashes when start syncing [#20544]

Dancer · Post by **Dancer** » Sat Dec 30, 2023 4:56 am

The last builds incl. 2829 always produce a crash for me (Win10) as soon as I start synchronizing with my smartphone. = White screen, Win restart required. Last working version: 2814. How can I fix this?

Post by **Peke** » Sat Dec 30, 2023 7:30 am

Hi,
As soon as MMA crashes reopen and send log ID using ☰ -> ? -> Send logs -> Wrote LOG ID here -> Send log.

MattTown · Post by **MattTown** » Sat Dec 30, 2023 7:15 pm

Peke,
You have offered crash log send instructions for MMA instead of MMW.
I am also getting some crashes with 2829 and am about to download the Debug version. Is there a process one can run to send a crash log from the non-debug version of MMW after restarting it?
Cheers
Matt

Post by **Peke** » Sat Dec 30, 2023 8:16 pm

Hi,
Sorry Matt, I may have mixed things.

Unfortunately no, as it is missing Debugging Engine messages. The only full way to catch what is going on is to create full debug log as described at viewtopic.php?t=86643

Dancer · Post by **Dancer** » Sun Dec 31, 2023 9:17 am

@Peke
I sent the log as described above (after reopen MMW). Hope that you get the right info. If not, I also made a logview file and could upload it.

Post by **Peke** » Sun Dec 31, 2023 9:58 am

Hi,
Would be nice if you can upload compressed files (ZIP) to Support ticket, so that we can analyze it.

Dancer · Post by **Dancer** » Sun Dec 31, 2023 10:08 am

Done. Ticket #6676

Post by **Peke** » Sun Dec 31, 2023 1:17 pm

Hi,
THX, assigned Developer for analyze.

MMW beta crashes when start syncing [#20544]

MMW beta crashes when start syncing [#20544]

Re: MMW beta crashes when start syncing

Re: MMW beta crashes when start syncing

Re: MMW beta crashes when start syncing

Re: MMW beta crashes when start syncing

Re: MMW beta crashes when start syncing

Re: MMW beta crashes when start syncing

Re: MMW beta crashes when start syncing