Error message when exiting MMW5

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screencraft
Posts: 5
Joined: Tue Jul 18, 2017 5:12 am

Error message when exiting MMW5

Post by screencraft »

Hi all, when I close MM down, I get an error message about an invalid pointer operation. I have uninstalled, re-installed, rebooted the computer - nothing helps. Any thoughts please? TIA.
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Lowlander
Posts: 56654
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Error message when exiting MMW5

Post by Lowlander »

Please capture this in a debug log (step 4b) and attach the log to a Support Ticket: viewtopic.php?t=86643

This will help a developer analyze why this happens on your setup.
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screencraft
Posts: 5
Joined: Tue Jul 18, 2017 5:12 am

Re: Error message when exiting MMW5

Post by screencraft »

Thanks; where do I find or make a debug log, please?
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Lowlander
Posts: 56654
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Error message when exiting MMW5

Post by Lowlander »

In the link, step 4b: viewtopic.php?t=86643
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