MediaMonkey 5 shows just a splash windows, then nothing

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maiwufsiorn
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Joined: Wed May 01, 2024 2:50 pm

MediaMonkey 5 shows just a splash windows, then nothing

Post by maiwufsiorn »

Hi all,

I'm new to MediaMonkey but I was glad to find a product to manage music that's not iTunes.
However, I can't get it to run. Or put more accurately, it runs (there are four processes active in Task Manager), but apart from a splash screen and an item on the task bar, the program doesn't show.

I've downloaded the application multiple times, installed and uninstalled it and run it as a portable app as well as an installed app. I've also tried to run the MediaMonkey_NoGPU.bat alternative to no avail.
Also run it as an administrator.

I'm on a Windows 10 machine, 22H2 (build 19045.4291). Anyone any ideas?

Cheers,
John
Lowlander
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Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: MediaMonkey 5 shows just a splash windows, then nothing

Post by Lowlander »

Which build are you trying to install?
maiwufsiorn
Posts: 2
Joined: Wed May 01, 2024 2:50 pm

Re: MediaMonkey 5 shows just a splash windows, then nothing

Post by maiwufsiorn »

Lowlander wrote: Wed May 01, 2024 3:19 pm Which build are you trying to install?
I'm trying to install the latest version AFAIK, V5.0.5.2695
Lowlander
Posts: 56769
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: MediaMonkey 5 shows just a splash windows, then nothing

Post by Lowlander »

Please try with the latest MediaMonkey 2024 beta, does it run?
maiwufsiorn
Posts: 2
Joined: Wed May 01, 2024 2:50 pm

Re: MediaMonkey 5 shows just a splash windows, then nothing

Post by maiwufsiorn »

Lowlander wrote: Wed May 01, 2024 4:35 pm Please try with the latest MediaMonkey 2024 beta, does it run?
Unfortunately not. The exact same scenario.
Edit: Actually, that's not quite true. With the other release I saw the application in the task bar. Now I only see in Task Manager that there are fout processes running.
Last edited by maiwufsiorn on Thu May 02, 2024 4:15 pm, edited 1 time in total.
Peke
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Re: MediaMonkey 5 shows just a splash windows, then nothing

Post by Peke »

Hi,
Can you please open Support Ticket where we can get into more details more quickly?

NOTE: Just point to this Topic so that I can take over.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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maiwufsiorn
Posts: 2
Joined: Wed May 01, 2024 2:50 pm

Re: MediaMonkey 5 shows just a splash windows, then nothing

Post by maiwufsiorn »

I will do that, @Peke. However, I'm on the brink of a holiday, so it seems better if I postpone this until after. That way I will at least be able to provide you with relevant and quick input.

Cheers
Last edited by maiwufsiorn on Mon May 06, 2024 9:08 am, edited 1 time in total.
Peke
Posts: 17529
Joined: Tue Jun 10, 2003 7:21 pm
Location: Earth
Contact:

Re: MediaMonkey 5 shows just a splash windows, then nothing

Post by Peke »

Hi,
Enjoy, we are not going anywhere.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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