MMW beta crashes when start syncing [#20544]
Moderator: Gurus
MMW beta crashes when start syncing [#20544]
The last builds incl. 2829 always produce a crash for me (Win10) as soon as I start synchronizing with my smartphone. = White screen, Win restart required. Last working version: 2814. How can I fix this?
MMW 5.0.4.2690 beta Gold on WIN 10-64Bit Vers. 22H2
MMA 2.0.0.1080 Pro on Android 12
Vivaldi browser
MMA 2.0.0.1080 Pro on Android 12
Vivaldi browser
Re: MMW beta crashes when start syncing
Hi,
As soon as MMA crashes reopen and send log ID using ☰ -> ? -> Send logs -> Wrote LOG ID here -> Send log.
As soon as MMA crashes reopen and send log ID using ☰ -> ? -> Send logs -> Wrote LOG ID here -> Send log.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
How to attach PICTURE/SCREENSHOTS to forum posts
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
How to attach PICTURE/SCREENSHOTS to forum posts
Re: MMW beta crashes when start syncing
Peke,
You have offered crash log send instructions for MMA instead of MMW.
I am also getting some crashes with 2829 and am about to download the Debug version. Is there a process one can run to send a crash log from the non-debug version of MMW after restarting it?
Cheers
Matt
You have offered crash log send instructions for MMA instead of MMW.
I am also getting some crashes with 2829 and am about to download the Debug version. Is there a process one can run to send a crash log from the non-debug version of MMW after restarting it?
Cheers
Matt
MM 2024.3003 (WEF 9 Mar 2024, Portable Mode), Gold lifetime license, user since 2009.
Currently 25K files. Library and music files are on a separate partition (E:\) on external USB drive.
Windows Surface Book (Original), i5, 8GB RAM, 250GB SSD.
Win10 Home 64 bit, update: 22H2 19045.3570
MMA 2.0.0.1103, Android 13 on Nokia XR20, music files on SD card.
Currently 25K files. Library and music files are on a separate partition (E:\) on external USB drive.
Windows Surface Book (Original), i5, 8GB RAM, 250GB SSD.
Win10 Home 64 bit, update: 22H2 19045.3570
MMA 2.0.0.1103, Android 13 on Nokia XR20, music files on SD card.
Re: MMW beta crashes when start syncing
Hi,
Sorry Matt, I may have mixed things.
Unfortunately no, as it is missing Debugging Engine messages. The only full way to catch what is going on is to create full debug log as described at viewtopic.php?t=86643
Sorry Matt, I may have mixed things.
Unfortunately no, as it is missing Debugging Engine messages. The only full way to catch what is going on is to create full debug log as described at viewtopic.php?t=86643
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
How to attach PICTURE/SCREENSHOTS to forum posts
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
How to attach PICTURE/SCREENSHOTS to forum posts
Re: MMW beta crashes when start syncing
@Peke
I sent the log as described above (after reopen MMW). Hope that you get the right info. If not, I also made a logview file and could upload it.
I sent the log as described above (after reopen MMW). Hope that you get the right info. If not, I also made a logview file and could upload it.
MMW 5.0.4.2690 beta Gold on WIN 10-64Bit Vers. 22H2
MMA 2.0.0.1080 Pro on Android 12
Vivaldi browser
MMA 2.0.0.1080 Pro on Android 12
Vivaldi browser
Re: MMW beta crashes when start syncing
Hi,
Would be nice if you can upload compressed files (ZIP) to Support ticket, so that we can analyze it.
Would be nice if you can upload compressed files (ZIP) to Support ticket, so that we can analyze it.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
How to attach PICTURE/SCREENSHOTS to forum posts
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
How to attach PICTURE/SCREENSHOTS to forum posts
Re: MMW beta crashes when start syncing
Done. Ticket #6676
MMW 5.0.4.2690 beta Gold on WIN 10-64Bit Vers. 22H2
MMA 2.0.0.1080 Pro on Android 12
Vivaldi browser
MMA 2.0.0.1080 Pro on Android 12
Vivaldi browser
Re: MMW beta crashes when start syncing
Hi,
THX, assigned Developer for analyze.
THX, assigned Developer for analyze.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
How to attach PICTURE/SCREENSHOTS to forum posts
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
How to attach PICTURE/SCREENSHOTS to forum posts