Restore purchase?

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Nikki

Restore purchase?

Post by Nikki »

My app updated itself (some shock on the wholly new UI when I opened it, heh) and now my previous purchases are gone, too? I had bought the upgrade to wifi sync some time ago, and my app suddenly has the "upgrade" button now. How do I tell it to find my purchase info again?
Peke
Posts: 17529
Joined: Tue Jun 10, 2003 7:21 pm
Location: Earth
Contact:

Re: Restore purchase?

Post by Peke »

Hi,
All purchases are tied to Store account, so restore of purchased features should be automatic. If not please open support Ticket so that our sales team handles it.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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Brightshadowsky
Posts: 1
Joined: Wed Apr 19, 2023 8:41 pm

Re: Restore purchase?

Post by Brightshadowsky »

Thank you, ticket created 👍🏻
rusty
Posts: 8430
Joined: Tue Apr 29, 2003 3:39 am
Location: Montreal, Canada

Re: Restore purchase?

Post by rusty »

As Peke explained, purchased addons should be retained when you update to the latest version of MMA. BUT, they'll only be active if the account on your phone/Play Store is the same one that had previously purchased the addon.

You can see the status of any addons on the MMA > Options > About dialog

If you see an 'Upgrade' button, it's likely because you've purchased one or two addons and another one is available.

-Rusty
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