[Solved] How to open a support ticket ?

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Tornado21
Posts: 15
Joined: Sat Jun 08, 2019 1:49 am
Location: France

[Solved] How to open a support ticket ?

Post by Tornado21 »

Hello,

When I click on "Support > Submit a ticket", it says I need to be logged.
So I try to log on the left of website > Invalid Username or Password

So I click on Register and I'm redirected to this board, already logged with my username "Tornado21"... :o

Please can someone help me ?
Last edited by Tornado21 on Sun Jun 16, 2019 1:02 am, edited 1 time in total.
Lowlander
Posts: 57416
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: How to open a support ticket ?

Post by Lowlander »

Make sure you use the correct Case for the Username for Support.

https://www.mediamonkey.com/support/ind ... t-web-site
Tornado21
Posts: 15
Joined: Sat Jun 08, 2019 1:49 am
Location: France

Re: How to open a support ticket ?

Post by Tornado21 »

Hello,

I think I've tried everything (Cases, Username, Adress), even logout from Forum to Login on Support but it doesn't work : I can only login into this forum...
Peke
Posts: 17840
Joined: Tue Jun 10, 2003 7:21 pm
Location: Earth
Contact:

Re: How to open a support ticket ?

Post by Peke »

Try to change Password on Forum and log into support with new password.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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Tornado21
Posts: 15
Joined: Sat Jun 08, 2019 1:49 am
Location: France

Re: How to open a support ticket ?

Post by Tornado21 »

Hello,

It works with another password (maybe it was too strong). :o Thank you ! :)
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