Hello,
When I click on "Support > Submit a ticket", it says I need to be logged.
So I try to log on the left of website > Invalid Username or Password
So I click on Register and I'm redirected to this board, already logged with my username "Tornado21"...
Please can someone help me ?
[Solved] How to open a support ticket ?
Moderator: Gurus
[Solved] How to open a support ticket ?
Last edited by Tornado21 on Sun Jun 16, 2019 1:02 am, edited 1 time in total.
Re: How to open a support ticket ?
Make sure you use the correct Case for the Username for Support.
https://www.mediamonkey.com/support/ind ... t-web-site
https://www.mediamonkey.com/support/ind ... t-web-site
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Lowlander (MediaMonkey user since 2003)
Help: Knowledge Base | MediaMonkey for Windows 5 | MediaMonkey for Android
Lowlander (MediaMonkey user since 2003)
Re: How to open a support ticket ?
Hello,
I think I've tried everything (Cases, Username, Adress), even logout from Forum to Login on Support but it doesn't work : I can only login into this forum...
I think I've tried everything (Cases, Username, Adress), even logout from Forum to Login on Support but it doesn't work : I can only login into this forum...
Re: How to open a support ticket ?
Try to change Password on Forum and log into support with new password.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
How to attach PICTURE/SCREENSHOTS to forum posts
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
How to attach PICTURE/SCREENSHOTS to forum posts
Re: How to open a support ticket ?
Hello,
It works with another password (maybe it was too strong). Thank you !
It works with another password (maybe it was too strong). Thank you !