MM disappearing

Dan33185 · Post by **Dan33185** » Mon Apr 15, 2019 6:02 pm

I'm having a really bizzare problem, and will try to describe it as best as I can. I'm running Windows 10, with the latest MM4 Beta. I will minimize MM to the taskbar when doing other stuff, and there are times when I look down all of a sudden the taskbar player has disappeared and there is no MM windows at all. MM is still running, I can open files by double clicking (MP3's for example) and they will play as if MM is running normally, but I have no way to see the GUI or anything. Clicking on the MM icon in my taskbar does nothing, the only way to get it to function like normal is to end MM from the Task Manager and restart it. Not sure why this is happening, but it's super annoying.

Erwin Hanzl · Post by **Erwin Hanzl** » Tue Apr 16, 2019 4:36 am

Dan33185 · Post by **Dan33185** » Tue Apr 16, 2019 11:07 am

Erwin Hanzl wrote: ↑Tue Apr 16, 2019 4:36 am

That's for my Google Play music manager, not MM

Erwin Hanzl · Post by **Erwin Hanzl** » Tue Apr 16, 2019 12:10 pm

Dan33185 · Post by **Dan33185** » Wed Apr 17, 2019 10:54 am

Erwin Hanzl wrote: ↑Tue Apr 16, 2019 12:10 pm

What does that say in English? Sorry, that screen doesn't look familiar to me (new to Windows 10), so I'm not sure what that page is.

Dan33185 · Post by **Dan33185** » Thu Jun 20, 2019 11:53 am

So this is still happening, even more frequently now. Am I really the only one to ever experience this?

Post by **Lowlander** » Thu Jun 20, 2019 12:00 pm

Check Tools > Options > General and make sure it's set to always show the tray icon (it can be used to restore MediaMonkey).

Right click on the Windows Taskbar and make sure that MediaMonkey is still enabled to show (I think under Toolbars sub-menu).

Dan33185 · Post by **Dan33185** » Fri Jun 21, 2019 12:48 am

Lowlander wrote: ↑Thu Jun 20, 2019 12:00 pm Check Tools > Options > General and make sure it's set to always show the tray icon (it can be used to restore MediaMonkey).

Right click on the Windows Taskbar and make sure that MediaMonkey is still enabled to show (I think under Toolbars sub-menu).

Both of those are checked. The only workaround I've found (today actually) was to disable Media Monkey under toolbar, then re-enable it and it shows up fine then, but it also throws all my other enabled toolbars out of whack, so I have go through and disable and re-enable all of them as well, kind of a tedious process.

Erwin Hanzl · Post by **Erwin Hanzl** » Fri Jun 21, 2019 3:59 am

Post by **Lowlander** » Fri Jun 21, 2019 10:09 am

Capture this in a debug log (step 4b) and attach it to a Support Ticket where it starts out showing and then disappears: https://www.mediamonkey.com/forum/viewt ... p?f=1&t=69

Does the Tray Icon also show initially and then disappear?

Dan33185 · Post by **Dan33185** » Fri Jun 21, 2019 11:44 am

Lowlander wrote: ↑Fri Jun 21, 2019 10:09 am Capture this in a debug log (step 4b) and attach it to a Support Ticket where it starts out showing and then disappears: https://www.mediamonkey.com/forum/viewt ... p?f=1&t=69

Does the Tray Icon also show initially and then disappear?

It appears initially, but eventually just disappears for whatever reason. I will try my best to capture in a log and forward it on, thanks for the link.

Dan33185 · Post by **Dan33185** » Mon Jun 24, 2019 3:36 pm

Log sent, hopefully it has something in there that can be helpful

Dan33185 · Post by **Dan33185** » Mon Jul 01, 2019 2:57 pm

So I think I've narrowed down when it happens, and am not sure why. When clicking the start menu, the MM toolbar disappears, and sometimes re-appears when releasing from the start menu, and sometimes it doesn't.

https://www.youtube.com/watch?v=h7OpmbbOQcM

Post by **Lowlander** » Mon Jul 01, 2019 3:38 pm

Have you tried with any other toolbars? Maybe it's a Windows (or your PC) issue?

Dan33185 · Post by **Dan33185** » Mon Jul 01, 2019 4:20 pm

Lowlander wrote: ↑Mon Jul 01, 2019 3:38 pm Have you tried with any other toolbars? Maybe it's a Windows (or your PC) issue?

I just went through and checked each of these toolbars, and MM is still the only one that disappears

MM disappearing

MM disappearing

Re: MM disappearing

Re: MM disappearing

Re: MM disappearing

Re: MM disappearing

Re: MM disappearing

Re: MM disappearing

Re: MM disappearing

Re: MM disappearing

Re: MM disappearing

Re: MM disappearing

Re: MM disappearing

Re: MM disappearing

Re: MM disappearing

Re: MM disappearing