Locate missing files feature crashes MM

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tarasdi
Posts: 13
Joined: Sat Jun 16, 2012 2:29 am

Locate missing files feature crashes MM

Post by tarasdi »

Hi,

I'm using the locate missing files feature, and on some of the files it actually crashes MM. No error messages, no warnings, just an immediate exit.

I'm doing this as part of migrating my music library to a new computer.

I've managed to select subsets of my library and locate them, but for some files it seems to crash.

Windows 8.1, main partition is a SSD, music is stored on a separate HDD. MM 4.1.5.1719 Gold.

I thought maybe it was the '[' in some of the filenames, but selecting some of the files without a '[' still causes a crash.

About 1/3 of the filenames shown in the screenshot below.

Image

Thanks

Taras
Lowlander
Posts: 49059
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Locate missing files feature crashes MM

Post by Lowlander »

I suggest using: http://www.mediamonkey.com/forum/viewto ... =2&t=63823

However as you're having a crash it would be useful to capture it in a debug log (step 4b) and to send the log to support for developer analysis: http://www.mediamonkey.com/forum/viewtopic.php?f=7&t=69
Lowlander (MediaMonkey user since 2003)
rovingcowboy
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Joined: Sat Oct 25, 2003 7:57 am
Location: (Texas)
Contact:

Re: Locate missing files feature crashes MM

Post by rovingcowboy »

1 question for you. Did you buy these songs online that might be causing the issue because of the drm needing updated. I bought a few cd's of dino aka Dean Martin they allowed me to put them in one computer but when I tried to put them on the thumb drive to take to the jukebox computer they weren't copying to the flash drive. Tried a cd the same thing not copying to it either. I had to re rip them with the old slow jukebox cd drive. The only way I got the ones on the faster computer to copy was playing each one and record them to wav files with a wav editor. Now I can copy them back and forth to back them up. It seems that some companies have some kind of code in their files to stop copying even if ripped from a cd. I once bought a song that had a disappear code in it that made it go away when copied. Also got a free song offline they had a limit code in that it disappeared at a limit of days. Needless to say that I watch the free songs and get them again or record to wav. And don't buy cds by some companies.
roving cowboy / keith hall. My skins http://www.mediamonkey.com/forum/viewto ... =9&t=16724 for some help check on Monkey's helpful messages at http://www.mediamonkey.com/forum/viewto ... 4008#44008 MY SYSTEMS.1.Jukebox WinXp pro sp 3 version 3.5 gigabyte mb. 281 GHz amd athlon x2 240 built by me.) 2.WinXP pro sp3, vers 2.5.5 and vers 3.5 backup storage, shuttle 32a mb,734 MHz amd athlon put together by me.) 3.Dell demension, winxp pro sp3, mm3.5 spare jukebox.) 4.WinXp pro sp3, vers 3.5, dad's computer bought from computer store. )5. Samsung Galaxy A51 5G Android ) 6. amd a8-5600 apu 3.60ghz mm version 4 windows 7 pro bought from computer store.
tarasdi
Posts: 13
Joined: Sat Jun 16, 2012 2:29 am

Re: Locate missing files feature crashes MM

Post by tarasdi »

Thanks for the responses!

I'll try getting a debug version installed and putting the logs together.
tarasdi
Posts: 13
Joined: Sat Jun 16, 2012 2:29 am

Re: Locate missing files feature crashes MM

Post by tarasdi »

So I've installed MM debug into a different program files directory, and have reproduced the crash, but I can't find a log file in either Program Files (x86), or AppData (I did a search for all files modified in the last 5 minutes rooted in each of those directories)... Not sure where to go from here given there's no log file!!
Lowlander
Posts: 49059
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Locate missing files feature crashes MM

Post by Lowlander »

That should be captured in DBGView (see instructions).
Lowlander (MediaMonkey user since 2003)
tarasdi
Posts: 13
Joined: Sat Jun 16, 2012 2:29 am

Re: Locate missing files feature crashes MM

Post by tarasdi »

Ah yes sorry should have read that!

I've managed to log the crash.. MM crashes when it tries to GetFileInfo for a particular track. Note that this is not the only track that it fails on - I moved the crashing folder out of the search selection, and MM still crashed, but this time on a different file.

This explains the behaviour that I was seeing, that sometimes when selecting a subfolder explicitly MM wouldn't crash, but for other songs it would.

What's the best way to attach the log?
Lowlander
Posts: 49059
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Locate missing files feature crashes MM

Post by Lowlander »

Send it to support (attach to ticket).
Lowlander (MediaMonkey user since 2003)
tarasdi
Posts: 13
Joined: Sat Jun 16, 2012 2:29 am

Re: Locate missing files feature crashes MM

Post by tarasdi »

Done - I'll update this thread once I've heard back from support.

Thanks for your guidance!
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