error message when adding files

Get answers about the current version of MediaMonkey 5

Moderator: Gurus

aamarb
Posts: 1
Joined: Sun Aug 01, 2021 1:47 pm

error message when adding files

Post by aamarb »

getting error message when adding files from external HD. files are also being used by itunes, that's where the problem I think it is: I see a folder of files with another folder that reads Apple double. the item reads in MM5: name of artist/appledouble/name of song.. error scanning file. error while reading file info. I also have MM4 installed and get the same error

i have also try scanning/importing files/playlist from iTunes but nothing happens. i have also turn on sharing itunes library xml with other applications but nothing, nothing happens.

if I go to playlist in MM5 i should be able to see my playlist from Itunes after scanning but NO.

need your advice thank you
Lowlander
Posts: 56491
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: error message when adding files

Post by Lowlander »

Check if you can play the file in MediaMonkey when you open it from File Explorer. There may be a corruption in the files themselves.

Please also tell us which exact version (Help > About) of MediaMonkey 5 you're using and what File Type(s) are affected by this.
Post Reply