Getting Error Message When Trying to Play Music

[bobbyj0708]

I'm getting an error message saying "Mediamonkey is unable to decode this format" when I try playing music after MS did an auto update to Windows 10. I just bought MM5 and the Codec package and that didn't work and after clicking the "find missing codec" button I get the message that my Win 10 codecs are up to date.

I have no idea what's going on... can anyone help?

[Peke]

Hi,
What file formats you are trying to play, also you have when you open Computer info hat version opf indos you have installed eg. do you have N in Windows name?

[Lowlander]

Besides solving for Windows N if you have that: https://www.mediamonkey.com/support/kno ... -8-8-1-10/ (Windows updates seem to require users to install codecs again).

Also make sure you're on MediaMonkey 5.0.1: viewtopic.php?p=485073#p485073

[bobbyj0708]

The Windows N issue was the problem. Thanks for your help.