Google Drive Files Not Showing Up

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Selene

Google Drive Files Not Showing Up

Post by Selene »

I've logged into and scanned Google Drive for files but am told none are imported because they don't meet criteria. I'm not sure why, as they are the correct filetype. Any help would be lovely.
Peke
Posts: 17457
Joined: Tue Jun 10, 2003 7:21 pm
Location: Earth
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Re: Google Drive Files Not Showing Up

Post by Peke »

Hi,
Can you please open Support ticket and supply us sync log so that we can see why it happened?
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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rusty
Posts: 8396
Joined: Tue Apr 29, 2003 3:39 am
Location: Montreal, Canada

Re: Google Drive Files Not Showing Up

Post by rusty »

fyi, to send us a debug log, see step 4b here . That'll give us the information needed to figure out why this is happening in your case.

Thanks!

-Rusty
Ludek
Posts: 4958
Joined: Fri Mar 09, 2007 9:00 am

Re: Google Drive Files Not Showing Up

Post by Ludek »

1) How did you upload the files to the Google Drive?
2) What's your checkbox settings in Devices & Services > Google Drive > Remote Content tab ?

It's recommended to use MediaMonkey to upload files to the Cloud Service as MediaMonkey creates it's own database with the media file's tags. This metadata will be missing if you upload files to the Cloud Service outside of MediaMonkey.

See more at:
https://www.mediamonkey.com/wiki/WebHel ... rvices/5.0
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