Drop down menu selections disappear MM5 Gold
Moderator: Gurus
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- Posts: 11
- Joined: Tue Jun 16, 2015 7:43 pm
- Location: North Texas, USA
Drop down menu selections disappear MM5 Gold
I have requested support on this problem with MM5 Gold for quite some time but the problem has never been fixed. I keep being told to load different MM5 versions but the issue has never been resolved.
When making a selection along the top menu of MM5, the drop down items under the main selection disappear immediately when attempting to focus the mouse pointer on them. I have three different machines running Windows 10 home and Pro.
It happens on all three. I am using MM5 Gold.
I know I can't be the only person using MM5 Gold having this problem on 3 different computers. It's driving me crazy.
When making a selection along the top menu of MM5, the drop down items under the main selection disappear immediately when attempting to focus the mouse pointer on them. I have three different machines running Windows 10 home and Pro.
It happens on all three. I am using MM5 Gold.
I know I can't be the only person using MM5 Gold having this problem on 3 different computers. It's driving me crazy.
Re: Drop down menu selections disappear MM5 Gold
Which version (Help > About) and Skin are you using and do you have non-default DPI or Text Size settings in Windows?
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Lowlander (MediaMonkey user since 2003)
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Lowlander (MediaMonkey user since 2003)
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Re: Drop down menu selections disappear MM5 Gold
MM5
5.01.2433
Current skin is Dark Monkey.
However, same problem happens with previous versions and all installed skins including default.
DPI and Text Size settings are Windows default. No modifications to Windows settings.
5.01.2433
Current skin is Dark Monkey.
However, same problem happens with previous versions and all installed skins including default.
DPI and Text Size settings are Windows default. No modifications to Windows settings.
Re: Drop down menu selections disappear MM5 Gold
The latest is 2508, but note that it is beta, although a lot of people are using it, including me.
But I have run your version, and all versions in between, and have never seen the issue that you describe, although there must have been over a hundred bugs fixed since your version.
I have seen a issue like you describe outside of MediaMonkey. It turned out to be my mouse laser. It entirely went away with a new mouse.
You using the same mouse on all three computers?
A workaround in the meantime is to navigate using the Alt key ... ie. the Edit>Tools>ConvertFormat option is Alt then T then V, as shown by the underscores once you press the Alt key.
Want a dark skin for MM5? This is the one that works best for me .. elegant, compact & clear.
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- Posts: 11
- Joined: Tue Jun 16, 2015 7:43 pm
- Location: North Texas, USA
Re: Drop down menu selections disappear MM5 Gold
I have installed MM5 2508 as advised, but issue persists.
Running MM5 on two laptops, Dell and HP.
Third machine is Alienware.
Same problem on all three computers.
I removed the pointing device on all three PC and substituted with different mouse or touch pad, but nothing changed.
Using different BT models of Logitech mouse on Dell and HP.
Using handheld BT keyboard with touch pad on Alienware.
Windows Pro running on HP and Alienware, Windows Home on Dell.
Windows software on all three are current and up to date.
I have both MM4 and 5 on all three machines. Could this be an issue? Possibly something in registry causing it?
Believe me, I love what you all have done with MM5. It just bugs me when something isn't working correctly.
Running MM5 on two laptops, Dell and HP.
Third machine is Alienware.
Same problem on all three computers.
I removed the pointing device on all three PC and substituted with different mouse or touch pad, but nothing changed.
Using different BT models of Logitech mouse on Dell and HP.
Using handheld BT keyboard with touch pad on Alienware.
Windows Pro running on HP and Alienware, Windows Home on Dell.
Windows software on all three are current and up to date.
I have both MM4 and 5 on all three machines. Could this be an issue? Possibly something in registry causing it?
Believe me, I love what you all have done with MM5. It just bugs me when something isn't working correctly.
Re: Drop down menu selections disappear MM5 Gold
There must be something very specific you've done and done on 3 different machines. No issues here with multiple MM4/MM5 portable installs and on other machines.
As screencast and debug log send to Support may help shed light on what it is that causes this for you: viewtopic.php?f=30&t=86643
As screencast and debug log send to Support may help shed light on what it is that causes this for you: viewtopic.php?f=30&t=86643
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Lowlander (MediaMonkey user since 2003)
Help: Knowledge Base | MediaMonkey for Windows 5 | MediaMonkey for Android
Lowlander (MediaMonkey user since 2003)
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- Joined: Tue Jun 16, 2015 7:43 pm
- Location: North Texas, USA
Re: Drop down menu selections disappear MM5 Gold
Ok.
New ticket #2930 just submitted with zip file including screencast and debug files.
Thank you.
New ticket #2930 just submitted with zip file including screencast and debug files.
Thank you.
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- Posts: 11
- Joined: Tue Jun 16, 2015 7:43 pm
- Location: North Texas, USA
Re: Drop down menu selections disappear MM5 Gold
ello,
First I would like to apologize for the misinformation previously given on the number of machines affected by menu issue in MM5.
I have discovered the Alienware machine is not having this issue.
However both the Dell and HP laptops are and neither one has a touchscreen.
Do you think this may have something to do with it?
Dennis
First I would like to apologize for the misinformation previously given on the number of machines affected by menu issue in MM5.
I have discovered the Alienware machine is not having this issue.
However both the Dell and HP laptops are and neither one has a touchscreen.
Do you think this may have something to do with it?
Dennis
Re: Drop down menu selections disappear MM5 Gold
Ya it's hair-trigger. get as close to the arrow as possible before you swipe over.
To each his reach, but if I don't cop it ain't mine to have
George Clinton
George Clinton
Re: Drop down menu selections disappear MM5 Gold
That would do my head in. I don't see it with either of my displays.
Want a dark skin for MM5? This is the one that works best for me .. elegant, compact & clear.
Re: Drop down menu selections disappear MM5 Gold
Can you reproduce on Material Design (dark) and what Mode have you selected in the View menu?
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Lowlander (MediaMonkey user since 2003)
Help: Knowledge Base | MediaMonkey for Windows 5 | MediaMonkey for Android
Lowlander (MediaMonkey user since 2003)
Re: Drop down menu selections disappear MM5 Gold
@Barry, I think it's a windows setting as this isn't the only program I have this problem with. I've gotten used to it
To each his reach, but if I don't cop it ain't mine to have
George Clinton
George Clinton