cross-site request forgery detected

Discussion about anything that might be of interest to MediaMonkey users.

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caffeine
Posts: 31
Joined: Fri Oct 25, 2013 9:11 pm

cross-site request forgery detected

Post by caffeine » Wed Jul 30, 2014 11:22 pm

Sorry -- only peripherally relevant to MMA.

I'm trying to log into the help desk. When I do, I get the message:
We encountered a problem (cross-site request forgery detected); please try again
I'm currently on assignment in Japan, trying to log in from my company's network, so I'm sure stringent checks would yield something not entirely normal. I logged into the forums OK.

I'd like to log into the helpdesk. Any ideas on whom to contact?

Thanks!

rusty
Posts: 7282
Joined: Tue Apr 29, 2003 3:39 am
Location: Montreal, Canada

Re: cross-site request forgery detected

Post by rusty » Thu Jul 31, 2014 2:22 pm

Hi Caffeine,

I remember experiencing this at one point and solving the problem by deleting cookies associated with the /MediaMonkey/support site.

Does that help?

-Rusty

caffeine
Posts: 31
Joined: Fri Oct 25, 2013 9:11 pm

Re: cross-site request forgery detected

Post by caffeine » Wed Aug 13, 2014 11:44 pm

Hi Rusty,

Very cool... That was the ticket! Thanks for posting the info! :-)

Pete

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