MMA Appears to Corrupt Access to External Storage

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matabb
Posts: 10
Joined: Sun Nov 16, 2008 3:34 am

MMA Appears to Corrupt Access to External Storage

Post by matabb » Mon Jun 27, 2016 1:45 pm

I'm having problems with MMA and my 128 gig sd card. As described below, originally I had all kinds of problems transferring files to the SD card using sync. The sync would almost always fail and the card would become inaccessible. I had to format the card in order to make the card workable after each failed sync. After mounting the phone on a windows machine and manually copying the music files, everything seemed to go fine. MMA worked fine as a player and I didn't try to sync. This lasted for about a month.

This weekend, after not having used MMA for a week or two, I tried to use the app to play music. No songs or albums appeared in the app and the app instructed me to identify the folders I wanted to add to the library. The app could see my SD card and the folders and subfolders that held the music files, but each time a clicked on a folder to add to the library no music was found in the identified folders. When I used a file manager, Astro, to see if the files were still on the card, the files were present and intact. I used a different music app I had loaded on the phone, and it was able to play files on the card for several hours.

Two days later, I attempted to play music located on the SD card, and I couldn't access the SD card at all. My file manager now says the SD card is completely empty. However, if I hook the phone up to windows, windows file explorer says the card has the same amount of space available as the card had after I loaded the music (about a 45 gigs) but it can't find any content or read what's taking up all the space. So it appears that the files are still on the card'; they just can't be accessed.

I think MMA is the culprit, as opposed to the card, because whenever I tried to load the card by syncing it (either with MM Gold or MM Gold and MMA) I constantly got errors and all content on the card became inaccessible. Whenever I succeeded on putting files on the card, the card would become inaccessible again shortly after using MMA. In these instances, the card had to be reformatted to obtain any functionality. Only when I copied files using copy and paste was the card operable. As noted above, this worked for 4-6 weeks.

So: (1) Does anyone know what's going on and how I can avoid it?
(2) Since it looks like the music files are still on the card, does anyone know if there is anyway to make the card readable again?
(3) What's the best way of determining whether it's the card, MMA, the phone or something else which is at fault.

The phone is a Samsung Galaxy S7, the card is a Silicon Power 128 g, and the phone is running Android 6.0.1 (Marshmallow) with the latest version of the OS for Verizon.

Thanks

Peke
Posts: 13084
Joined: Tue Jun 10, 2003 7:21 pm
Location: Serbia
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Re: MMA Appears to Corrupt Access to External Storage

Post by Peke » Mon Jun 27, 2016 5:17 pm

Hi,
I tried today on several devices and cards. I do not have 128GB card but have several devices with 64GB card and had no issue.

When you see that MMA finish scan and show no files on SD card try to use MMA folder Icon to navigate to Card if that also do not help see if other file managers see teh card and if yes load MMA gain and send LOG from about screen and write down LOG ID here.
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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Juiced2010

Re: MMA Appears to Corrupt Access to External Storage

Post by Juiced2010 » Fri Jul 01, 2016 2:15 am

I have a 64gb sd card on an Samsung android tab 4. I am experiencing the same problem. Media monkey is updated but no songs or playlists can be found on the sd card. Transferred a couple songs to internal storage and MM found them and listed them immediately. Changed out to another sd card (64gb), transferred music to it (thinking the other card was going bad,) and MM still will not locate them. Used MM to sync it the first time and when it didn't work, I mounted the card and manually transferred the files. Still doesn't work. Other players see the card and files just fine. One thing I do notice is the loading circle keeps coming up then disappearing.

Peke
Posts: 13084
Joined: Tue Jun 10, 2003 7:21 pm
Location: Serbia
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Re: MMA Appears to Corrupt Access to External Storage

Post by Peke » Mon Jul 04, 2016 7:43 am

After loading cycle disappear and you ensure that you can't see the card from FOLDERS icon please send LOG from About MMA window and write down LOG ID Here.
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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Juiced2010

Re: MMA Appears to Corrupt Access to External Storage

Post by Juiced2010 » Mon Jul 04, 2016 8:35 am

The folder can be seen at all times from the media monkey browse/add folders. I finally deleted the old install on both the computer and the tablet and re-installed. I then transferred the music over to the card via sync. Now the music shows up, but playlists are transferred blank (and loading circle isn't popping up.) Updated both the tablet and the computer and now getting messages on the tablet saying the windows media monkey needs to be updated (which it is.) Also, the music that is on the playlists will not transfer and says the songs are accessible. They play fine when played on the computer and if I manually transfer the song to internal storage.

Log ID is AFYZLRXXN3 and also sent in under send logs

Juiced2010

Re: MMA Appears to Corrupt Access to External Storage

Post by Juiced2010 » Tue Jul 05, 2016 8:10 pm

Juiced2010 wrote: Also, the music that is on the playlists will not transfer and says the songs are accessible. They play fine when played on the computer and if I manually transfer the song to internal storage.
Supposed to be not accessible. When I try to transfer the playlists, it pops up a window saying songs are not accessible and cannot transfer. Then ironically it wants me to transfer it to a list which does not appear in my documents or mm folders. Transferring them manually to internal storage will let me play them. Today, I tried to make a new playlist directly on the tablet and it put the songs on it. When I turned the player off and then on, the loading circle appears and it cannot find anything that I had just placed on the list.

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