MMW to MMA: Unable to sync deeper than 4 levels [#16496]

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benfucius
Posts: 6
Joined: Mon Dec 09, 2019 12:39 pm

MMW to MMA: Unable to sync deeper than 4 levels [#16496]

Post by benfucius » Thu Dec 12, 2019 4:13 pm

MMW: 4.1.24.1883
MMA: 1.3.7.0900

Issue: MMA is able to connect to MMW successfully, and sees all Music and Playlists available.
However, when adding playlists to sync, only able to sync playlists as far as 4 levels deep.

See attached screenshots for more details. Labeled per step below.

Method to reproduce issue: For testing, I created D:\1\2\3\4\5\6\7\ each folder with two song files inside. I then created Playlists reproducing the folder/file structure 1:1.
  • When choosing playlists to sync from MMA directly: (inside Options > Sync settings > Auto-sync server content > Playlists)
    • Checking any playlists within levels 1,2,3,4 can successfully *check* the box.
    • Checking any playlists below 4, so checking 5,6,7, the box will NOT check (it will instantly uncheck itself) and a toast message will appear "Unable to contact remote server". Screenshot A: https://i.imgur.com/DId06Xq.png
  • When choosing playlists to sync from MMW directly: (inside Tools > Options > Portable Device Sync > Configure > Auto-Sync --> Device > Playlists)
    • Checking any playlists within levels 1,2,3,4 can successfully *check* the box.
Lastly, worth mentioning, if I manually create the playlist files on Android for levels 5,6,7, and then sync again with MMA, it will delete these files so that only playlists exist for 1,2,3,4.

Issue occurs on multiple phones.

Let me know if I can provide any additional details I will be happy to help rectify this.

bdb484
Posts: 43
Joined: Wed Jul 10, 2013 12:31 pm

Re: [BUG] MMW to MMA: Unable to sync deeper than 4 levels

Post by bdb484 » Sun Apr 05, 2020 12:11 am

I am experiencing the same problem.

MMW 4.1.27.1897

Code: Select all

OS Name: Microsoft Windows 10 Pro
OS Version	10.0.18363 Build 18363
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Organization:
System Manufacturer: Dell Inc.
System Model: XPS 13 9370
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 142 Stepping 10 GenuineIntel ~1400 Mhz
BIOS Version: Dell Inc. 1.12.1, 12/11/2019
Windows Directory: C:\WINDOWS
System Directory: C:\WINDOWS\system32
Boot Device: \Device\HarddiskVolume2
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC-05:00) Eastern Time (US & Canada)
Total Physical Memory: 7,983 MB
Available Physical Memory: 1,895 MB
Virtual Memory: Max Size: 13,359 MB
Virtual Memory: Available: 4,244 MB
Virtual Memory: In Use: 9,115 MB
Page File Location(s): C:\pagefile.sys
Hotfix(s): 12 Hotfix(s) Installed.
[01]: KB4534132
[02]: KB4503308
[03]: KB4508433
[04]: KB4515383
[05]: KB4516115
[06]: KB4521863
[07]: KB4524569
[08]: KB4528759
[09]: KB4537759
[10]: KB4538674
[11]: KB4541338
[12]: KB4551762
Network Card(s): 1 NIC(s) Installed.
[01]: Killer Wireless-n/a/ac 1435 Wireless Network Adapter
Connection Name: Wi-Fi
DHCP Enabled: Yes
Hyper-V Requirements: VM Monitor Mode Extensions: Yes
Virtualization Enabled In Firmware: Yes
Second Level Address Translation: Yes
Data Execution Prevention Available: Yes
MMA
Samsung Galaxy 8
Version 1.3.7.0906

Ludek
Posts: 3376
Joined: Fri Mar 09, 2007 9:00 am

Re: [BUG] MMW to MMA: Unable to sync deeper than 4 levels

Post by Ludek » Mon Apr 06, 2020 12:50 pm

Hi,
thanks for reporting.

Fixed as https://www.ventismedia.com/mantis/view.php?id=16496

Ludek
Posts: 3376
Joined: Fri Mar 09, 2007 9:00 am

Re: MMW to MMA: Unable to sync deeper than 4 levels [#16496]

Post by Ludek » Tue Apr 07, 2020 3:55 am

FYI: The fix is available in MMW 4.1.28.1902 : https://www.mediamonkey.com/forum/viewt ... ad#p466713

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