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Unable to connect to server

Posted: Tue Apr 21, 2020 3:20 pm
by martialartsguy
Hi there,

Starting today, I've been unable to connect to the server on my MM4 from Android (build #s below). I tried to reinstall MMA using these instructions: https://www.mediamonkey.com/support/ind ... an-install

I then ran it once, installed MM Pro, and started to connect by Selecting Sync Server. However, it doesn't show up and just continues Searching until failing. My MM4 has a server which I've always been able to connect to in the past.

MMA build: 1.3.7.0906
MM4 build: 4.1.27.1897
Android (Galaxy S10): REV1.0

Re: Unable to connect to server

Posted: Tue Apr 21, 2020 3:57 pm
by martialartsguy
**UPDATE**

I'm now able to connect to the server once I restarted MM4 and got the usual prompt that my phone was remotely accessing via Wi-Fi.

I'm still unsure what caused this in the first place, but there you go.

Re: Unable to connect to server

Posted: Tue Apr 21, 2020 4:02 pm
by martialartsguy
**Second UPDATE**

Well, now I tried again and added more playlists to my sync. Now I'm getting the same error "Connection failed"

Re: Unable to connect to server

Posted: Tue Apr 21, 2020 8:36 pm
by Lowlander

Re: Unable to connect to server

Posted: Tue Apr 21, 2020 10:06 pm
by Peke
martialartsguy wrote: Tue Apr 21, 2020 4:02 pm Well, now I tried again and added more playlists to my sync. Now I'm getting the same error "Connection failed"
Try to use MMA UPnP icon is MMA see MMW server and once it see it try to Long TAP on MMW server name -> Save

Re: Unable to connect to server

Posted: Wed Apr 22, 2020 11:34 am
by martialartsguy
Peke wrote: Tue Apr 21, 2020 10:06 pm
martialartsguy wrote: Tue Apr 21, 2020 4:02 pm Well, now I tried again and added more playlists to my sync. Now I'm getting the same error "Connection failed"
Try to use MMA UPnP icon is MMA see MMW server and once it see it try to Long TAP on MMW server name -> Save
The UPnP icon to server doesn't show the MediaMonkey Server either.

Re: Unable to connect to server

Posted: Wed Apr 22, 2020 11:42 am
by Lowlander
Make sure the wifi you're on is on the same network as the MMW PC and that you're not connecting a guest network (often can't see other devices on network or default to cell data).

Re: Unable to connect to server

Posted: Wed Apr 22, 2020 11:46 am
by martialartsguy
My PC is direct ethernet to my modem, buuuuut, I do have Google WiFi throughout the house (which the Galaxy S10 is connected to).

I've never had an issue with it in the past.

NOTE: I restarted MM4 and this time it connected, but once syncing is done I'm guessing that if I sync again on this same instance of MM4, it will fail and I'll need to restart MM4.

Re: Unable to connect to server

Posted: Wed Apr 22, 2020 6:34 pm
by Peke
martialartsguy wrote: Wed Apr 22, 2020 11:46 am My PC is direct ethernet to my modem, buuuuut, I do have Google WiFi throughout the house (which the Galaxy S10 is connected to).

I've never had an issue with it in the past.

NOTE: I restarted MM4 and this time it connected, but once syncing is done I'm guessing that if I sync again on this same instance of MM4, it will fail and I'll need to restart MM4.
That is why I suggested UPnP as it will not start to sync Immediately, but will allow you to long tap and save Server settings. That way MA will first try to connect to Saved Server and then to search for new one. HINT: While UPnP is Searching restart MM4.

Re: Unable to connect to server

Posted: Thu Apr 23, 2020 9:49 am
by martialartsguy
Thanks Peke,

I'll give that a shot today!