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[SOLVED] unable to sync with iphoneX/iOS13

Posted: Tue Sep 24, 2019 4:20 pm
by Neo1
with the new iOS 13, am facing syncing issues. gives me a message that MM can read and display the content but cannot add/edit or delete

Re: unable to sync with iphoneX/iOS13

Posted: Tue Sep 24, 2019 6:01 pm
by Lowlander
Did you update to the latest 4.1.25 release (required): https://www.mediamonkey.com/forum/viewt ... 54426&sd=d

Re: unable to sync with iphoneX/iOS13

Posted: Fri Sep 27, 2019 7:59 am
by chrisspangler99
Hi All,
Thanks for the tip about MediaMonkey 4.1.25 as initially I could not synch on 4.1.24 a few days back. :)

My details are:
1) brand new iPhone 8 activated Tuesday, 256GB storage and new USB cable.
2) I'd upgraded to iOS 13.1 from 12.4 Wed without considering how it would affect MMW, Syncing failed
3) Otherwise on Windows 10, I've the latest iTunes 12.10, 64 bit
4) Number of Songs in my library 24,120 (99+ MP3 around 160 bit sampling rate)

All seems to be moving along, albeit quite slowly. Obviously 4.1.25 is in testing so no worries, but at the pace I'm going having kicked off my auto-sync Thursday evening, I won't finish until Monday. So my phone will be tethered to my PC all weekend.

I've killed off all running programs, apps, etc... to free up resources.

---> Is there anything else that can be done to improve the pace some pls?

Thanks,
Chris

Re: unable to sync with iphoneX/iOS13

Posted: Sun Sep 29, 2019 1:44 pm
by rusty
Hi,

If sync slowness persists with build 4.1.25.1889, can you generate a debug log as described in step 4 at https://www.mediamonkey.com/forum/viewt ... ?f=6&t=341 ?

Thanks!

-Rusty

Re: unable to sync with iphoneX/iOS13

Posted: Mon Sep 30, 2019 6:40 am
by vb1953
DL'd and installed 1889,

Was able to sync my iphone SE with no problems or delay.

Thanks!

Re: unable to sync with iphoneX/iOS13

Posted: Mon Sep 30, 2019 9:20 am
by chrisspangler99
rusty wrote: Sun Sep 29, 2019 1:44 pm Hi,

If sync slowness persists with build 4.1.25.1889, can you generate a debug log as described in step 4 at https://www.mediamonkey.com/forum/viewt ... ?f=6&t=341 ?

Thanks!

-Rusty
Hi Rusty,
Thanks for your reply about logging a debug report. I'll do that if I continue to have trouble. Currently I'm down to about 750 MP3s remaining out of about 24,000, so I'm excited to be done syncing to my new iPhone. I did confirm, that I've got the same build 4.1.25.1889 as another poster said that there were no latency problems reported.

I'll keep an eye out for the pace of future auto-syncing, especially if latency continues in future MMW releases. I am a new bie of MMW. I was very happy to see that when my auto-sync was interrupted that the operation picked up where it left off from the last sync.

Eventually I do want to research reasons why some MP3s did not sync. I noted some were of type M4A format. I fear I just have some MP3 that became corrupted earlier this summer when my tags became "scrambled". I'm very grateful for MMW as I had to repair about 15,000 tracks. I'll also want to dive deeper into the details of what was synced to my iPhone as compared to the values in the Song, Artist, Genre, Album Title, fields, etc... as I was pretty careful to clean all of those details up prior to my first auto-sync.

Also MMW sounds like they'll continue to support even older Apple devices, like the 'Classic', which iTunes does not any more or so I've learned, but that's for another post some time. :)

Thanks again,
Chris

Re: unable to sync with iphoneX/iOS13

Posted: Mon Sep 30, 2019 2:09 pm
by evo-lution
Can you let us know when build 4.1.25.1890 will be out to test the Sync. It's exactly the same issue in 5.0.0.2201.

Re: unable to sync with iphoneX/iOS13

Posted: Mon Sep 30, 2019 3:59 pm
by Peke
Hi,
Both 1890 and 2203 are in internal testing. It should be available very soon.

Re: unable to sync with iphoneX/iOS13

Posted: Tue Oct 01, 2019 10:11 am
by Jrmach
Hello I have been following this issue because I have the same problem... Please fix this as it took me over 24 hours to sync 8250 songs to my new iphone XR with the MediaMonkey_4.1.25.1888. and ios 13.

Re: unable to sync with iphoneX/iOS13

Posted: Wed Oct 02, 2019 7:57 am
by vb1953
Update: Tried to add 182 mp3's to my iphone SE this morning. 1.5 hours later it's still working (at #118 of 182..)

1889 installed.

Update 10/10/19: 1891 seems to have fixed the speed issue.

Re: unable to sync with iphoneX/iOS13

Posted: Thu Oct 03, 2019 7:02 pm
by nikk106
Hello,
I got the same problem after updating my iPhone X to iOS 13.1.2.
Synchronization is too slow now. (Build 1889).

Re: unable to sync with iphoneX/iOS13

Posted: Fri Oct 04, 2019 1:58 am
by bowie1304
Hi all,

I'm using the same beta reslease as all to sync with IOS 13.1.2 with an iPhone 7. To me it is essential that it works as before because I'm using the synch mechanisme to sync playlists used in my cycling lessons.

For 20 Songs to sync it takes just an hour to sync the songs and build the playlist.

As fast as Apple announces updates for IOS 13, I know that it is difficult to keep your Software updated, but I think it is a must.

Kind regards
Willi

PS: now I sync again a playlist with 31 songs, and something is noticeable. The first song in the list took a very long time to be copied to my iPhone, then the next 9 songs were copied very fast as expected than the 10th took a lot of time and 20st song took about meanwhile about 5 minutes and ist still on the way to be copied to the phone. Now the last one took as long as the first and the 10th and the 20st Song. But the list isn't present on the phone. Perhaps someone could confirm this behaviour.

Unable to synch, iOS 13.1.2

Posted: Wed Oct 09, 2019 2:30 pm
by zzaj2018
I recently updated my iPhone to iOS 13.1.2; every time I connect the phone (with MM latest version open), it gives me a message that states "The iPhone/Pod firmware is not compatible with this version of MM. You'll be able to view the contents of the device but will not be able to write to it". I surely HOPE you're working on a solution now, because I really, REALLY need this capability

Re: unable to sync with iphoneX/iOS13

Posted: Wed Oct 09, 2019 2:32 pm
by neo1
Lowlander wrote: Tue Sep 24, 2019 6:01 pm Did you update to the latest 4.1.25 release (required): https://www.mediamonkey.com/forum/viewt ... 54426&sd=d
yes , i did. still facing syncing issues.

Re: unable to sync with iphoneX/iOS13

Posted: Wed Oct 09, 2019 2:48 pm
by zzaj2018
NEVER mind... I didn't realize there was a 4.1.25 version for MM; updated and it seems to have fixed everything.