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After updating Gold License issues
Posted: Thu Nov 29, 2018 12:23 am
by Pietercape
I purchased a lifetime gold license on 24 Nov 2011 and have all the paperwork. After an update my version reverted to "Standard Edition - Unlicensed. I have followed all the information I could find and copied and pasted both the username and License Key but to no avail - the system completely rejects my information. Element 5 wants me to login to my account, I do not have one and cannot find any way to contact them other than through logging into an account. I am stuck in limbo, can someone please help
Re: After updating Gold License issues
Posted: Thu Nov 29, 2018 12:29 am
by Pietercape
Please delete this post, after all the advice about copying and pasting I tried it the old-fashioned way, manually typing in the detail and yes, it works! Sometimes Old Fashioned is good!
Re: After updating Gold License issues
Posted: Mon Dec 03, 2018 2:22 am
by Jnothing
I lost my password key info and can’t find a receipt in my email anywhere. Does anyone know how to fix?
Re: After updating Gold License issues
Posted: Mon Dec 03, 2018 8:43 am
by dtsig
Your best bet is to create a support ticket.
Re: After updating Gold License issues
Posted: Mon Dec 03, 2018 11:00 am
by Lowlander
Re: After updating Gold License issues
Posted: Mon Dec 03, 2018 1:04 pm
by Jnothing
Thanks guys! I couldn’t find a support link though I did look.
Re: After updating Gold License issues
Posted: Mon Dec 03, 2018 3:34 pm
by dtsig
yeah ... the support link is off the primary pages for some reason since the last update. You can go to
www.mediamonkey.com and it will be on the menu there
Re: After updating Gold License issues
Posted: Mon Dec 03, 2018 3:58 pm
by Lowlander
If you're referring to the forum, it depends on the skin used.