After updating Gold License issues

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Pietercape
Posts: 90
Joined: Mon Apr 14, 2008 7:54 pm
Location: Northern Prairies, Canada

After updating Gold License issues

Post by Pietercape » Thu Nov 29, 2018 12:23 am

I purchased a lifetime gold license on 24 Nov 2011 and have all the paperwork. After an update my version reverted to "Standard Edition - Unlicensed. I have followed all the information I could find and copied and pasted both the username and License Key but to no avail - the system completely rejects my information. Element 5 wants me to login to my account, I do not have one and cannot find any way to contact them other than through logging into an account. I am stuck in limbo, can someone please help

Pietercape
Posts: 90
Joined: Mon Apr 14, 2008 7:54 pm
Location: Northern Prairies, Canada

Re: After updating Gold License issues

Post by Pietercape » Thu Nov 29, 2018 12:29 am

Please delete this post, after all the advice about copying and pasting I tried it the old-fashioned way, manually typing in the detail and yes, it works! Sometimes Old Fashioned is good!

Jnothing
Posts: 2
Joined: Mon Dec 03, 2018 1:31 am

Re: After updating Gold License issues

Post by Jnothing » Mon Dec 03, 2018 2:22 am

I lost my password key info and can’t find a receipt in my email anywhere. Does anyone know how to fix?

dtsig
Posts: 3198
Joined: Mon Jan 24, 2011 6:34 pm

Re: After updating Gold License issues

Post by dtsig » Mon Dec 03, 2018 8:43 am

Your best bet is to create a support ticket.
Where's the db and ini stored
Reporting Bugs
Where tags are stored

Not affiliated with MediaMonkey ... just a RABID user/lover
DTSig

Lowlander
Posts: 47067
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: After updating Gold License issues

Post by Lowlander » Mon Dec 03, 2018 11:00 am

Lowlander (MediaMonkey user since 2003)

Jnothing
Posts: 2
Joined: Mon Dec 03, 2018 1:31 am

Re: After updating Gold License issues

Post by Jnothing » Mon Dec 03, 2018 1:04 pm

Thanks guys! I couldn’t find a support link though I did look.

dtsig
Posts: 3198
Joined: Mon Jan 24, 2011 6:34 pm

Re: After updating Gold License issues

Post by dtsig » Mon Dec 03, 2018 3:34 pm

yeah ... the support link is off the primary pages for some reason since the last update. You can go to www.mediamonkey.com and it will be on the menu there
Where's the db and ini stored
Reporting Bugs
Where tags are stored

Not affiliated with MediaMonkey ... just a RABID user/lover
DTSig

Lowlander
Posts: 47067
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: After updating Gold License issues

Post by Lowlander » Mon Dec 03, 2018 3:58 pm

If you're referring to the forum, it depends on the skin used.
Lowlander (MediaMonkey user since 2003)

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