Need to recover license key

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SpideyRules
Posts: 12
Joined: Tue Aug 26, 2014 2:55 pm

Need to recover license key

Post by SpideyRules »

I can't find my original purchase email, but I did purchase a lifetime key.

I don't think I can even access where that email was sent...

What can I do?
dtsig
Posts: 3432
Joined: Mon Jan 24, 2011 6:34 pm

Re: Need to recover license key

Post by dtsig »

put a request into the support site. they will work it out
Where's the db and ini stored
Reporting Bugs
Where tags are stored

Not affiliated with MediaMonkey ... just a RABID user/lover
DTSig
Lowlander
Posts: 50223
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Need to recover license key

Post by Lowlander »

Contact Support with order details if you can't retrieve the key yourself: http://www.mediamonkey.com/support/inde ... icense-key
Lowlander (MediaMonkey user since 2003)
SpideyRules
Posts: 12
Joined: Tue Aug 26, 2014 2:55 pm

Re: Need to recover license key

Post by SpideyRules »

Here's the problem with trying to submit a ticket on the support site...

I try to login with the same credentials as I log into the forums, and it tells me invalid username\password. So I try to register for a new one, but the email\username is already in use. Last time I tried contacting support for the support site, they just gave me the runaround and no solutions they presented helped.

I'm tired of getting the runaround and no help from support whatsoever.

Does anyone have any ideas without having to go through their support site?
Lowlander
Posts: 50223
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Need to recover license key

Post by Lowlander »

Try logging out of forum and then log in to support.
Lowlander (MediaMonkey user since 2003)
SpideyRules
Posts: 12
Joined: Tue Aug 26, 2014 2:55 pm

Re: Need to recover license key

Post by SpideyRules »

Thanks Low, but that didn't work. :(
Lowlander
Posts: 50223
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Need to recover license key

Post by Lowlander »

Then contact Rusty directly via PM on Forum with order details.
Lowlander (MediaMonkey user since 2003)
SpideyRules
Posts: 12
Joined: Tue Aug 26, 2014 2:55 pm

Re: Need to recover license key

Post by SpideyRules »

Ummmm remember the part where I said I don't have access to the email where I made the order anymore? There's gotta be some way to look me up via any other details...right?
Lowlander
Posts: 50223
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Need to recover license key

Post by Lowlander »

You don't need access to the email, but I presume you do remember it. That together with a rough guess on purchase date should be enough information.
Lowlander (MediaMonkey user since 2003)
SpideyRules
Posts: 12
Joined: Tue Aug 26, 2014 2:55 pm

Re: Need to recover license key

Post by SpideyRules »

I don't even have a rough guesstimate of the purchase date. It had to have been about 4 versions back...
SpideyRules
Posts: 12
Joined: Tue Aug 26, 2014 2:55 pm

Re: Need to recover license key

Post by SpideyRules »

Great. Now I'm trying to send a PM to Rusty as suggested and it's sitting in my outbox. There's no send button.
nohitter151
Posts: 23640
Joined: Wed Aug 09, 2006 10:20 am
Location: NJ, USA
Contact:

Re: Need to recover license key

Post by nohitter151 »

SpideyRules wrote:Great. Now I'm trying to send a PM to Rusty as suggested and it's sitting in my outbox. There's no send button.
Messages show as in the outbox until the receiver opens the message, where it will then show as "Sent"
MediaMonkey user since 2006
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Please no PMs in reply to a post. Just reply in the thread.
SpideyRules
Posts: 12
Joined: Tue Aug 26, 2014 2:55 pm

Re: Need to recover license key

Post by SpideyRules »

Thanks for that. I wasn't sure. Looks like no support for this user. This is really starting to piss me off. The lack of support for this software is astounding....
nohitter151
Posts: 23640
Joined: Wed Aug 09, 2006 10:20 am
Location: NJ, USA
Contact:

Re: Need to recover license key

Post by nohitter151 »

SpideyRules wrote:Thanks for that. I wasn't sure. Looks like no support for this user. This is really starting to piss me off. The lack of support for this software is astounding....
Come on dude. You don't have access to the original email you purchased with, you don't know when you purchased it, you won't log in to the support site...

You've gotta give a little to get something. At this point it just seems like you're trying to get a free key.

Ok, you can't create a new log in for support because you're using the same email you signed up with from a previous account. So register with a new email then. Email accounts are free, there are sites that let you create a temporary/junk email address. Just do something, but don't expect to get an answer here.
MediaMonkey user since 2006
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Please no PMs in reply to a post. Just reply in the thread.
SpideyRules
Posts: 12
Joined: Tue Aug 26, 2014 2:55 pm

Re: Need to recover license key

Post by SpideyRules »

I can see how it could look like that, reading back over it. The reason though is that when Time Warner took over my local cable company, and the emails got all screwed up, I stopped using that entirely. I can give all the info someone needs to prove I'm legit, I just can get hold of anybody in that position. So I resorted to a forum post...
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