Problems with syncing

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Re: Problems with syncing

by Lowlander » Wed Jul 21, 2021 10:03 am

What are you trying to share? If you created a debug log you'd have a .log file to share (or .zip if you compressed it). This shouldn't trigger any piracy warnings as it's just a text file.

Re: Problems with syncing

by stannisu » Wed Jul 21, 2021 2:55 am

That is so complicated. The steps to report this problem is too complicated. I have to upload the files i am trying to sync to mediafire but thats asking me to pirate. I don't know if that's appropriate and it's a sync that just freezes. It never finishes. How can i complete a sync if it goes on eternally? That's like asking to empty the ocean with a bucket. I don't know. I don't know what to do without pirating music like the support page is asking me to and completing the sync when the sync doesn't want to complete.

Re: Problems with syncing

by Lowlander » Wed Jul 07, 2021 8:38 pm

Please capture the full Sync and MediaMonkey crashing in a debug log (step 4b) and attach the log to a Support Ticket: viewtopic.php?f=30&t=86643

Please do this with the debug version of build 2422. This will allow a developer to analyze why in your setup MediaMonkey is crashing on Sync.

Re: Problems with syncing

by stannisu » Wed Jul 07, 2021 8:35 pm

How does it work once and never again? I thought it was fixed

Re: Problems with syncing

by stannisu » Wed Jul 07, 2021 8:28 pm

I really don't know what to do. What is my alternative? I will revert back to a more older and stable version if i need.

Re: Problems with syncing

by stannisu » Wed Jul 07, 2021 8:21 pm

It's inconsistent. It worked last night but not now

2420. The playlists wont update. Frozen again.

Re: Problems with syncing

by Lowlander » Wed Jul 07, 2021 12:02 am

The link to version 2420 was provided above and I do expect that it will fix the issue: viewtopic.php?p=483671#p483671

You need to enable the Include beta builds option if you want MediaMonkey to see build 2420 when checking for updates.

Re: Problems with syncing

by stannisu » Wed Jul 07, 2021 12:01 am

Are there any users who can suggest an alternative to mediamonkey?

Re: Problems with syncing

by stannisu » Wed Jul 07, 2021 12:00 am

Why have you stopped replying?

Re: Problems with syncing

by stannisu » Wed Jul 07, 2021 12:00 am

I tried to update using mobile data tethering and it says 5.0.0.2338 is the current version. This isn't good enough. There is no solution to this problem. I don't understand. I used the program to try to search for an update and it didn't work. Why did you break the application? Is it because you want users to pay?

Re: Problems with syncing

by stannisu » Tue Jul 06, 2021 11:47 pm

I am not currently in a place with internet access for my laptop. What happens when the new patch doesn't fix this issue? What's causing the problem now?

Re: Problems with syncing

by Lowlander » Tue Jul 06, 2021 11:45 pm

Then I do recommend updating to the latest build.

Re: Problems with syncing

by stannisu » Tue Jul 06, 2021 11:40 pm

5.0.0.2338 build standard edition

Re: Problems with syncing

by Lowlander » Tue Jul 06, 2021 10:57 pm

Which exact build (Help > About) of MediaMonkey 5? The latest build (2420) fixes an Sync issue from the final 5.0.0.2338 release: viewtopic.php?f=30&t=86639&sd=d

Re: Problems with syncing

by stannisu » Tue Jul 06, 2021 10:50 pm

Yes. Mm5 on pc and latest mm for android. Usb sync. Again, no problems manually transferring with file manager but is unable to sync with media monkey.

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