Hi,
Replied in Ticket.

Lets get this solved so that we can publish newer steps to resolving this issue.

Peke. wanted to let you know that I created a ticket...John

[Ticket #6892] MM5 Volume Control Issue

Hi,
Gold purchase will not improve experience.

Personally from 30+ years of experience in System building and 20+ years in broadcasting, while dealing with various sound issues/drivers/manufacturers I think taht there is some missing configuration on your PC (most likely not influenced by you) as Realtek sound chipset is known to do that in past few years. May I ask you to open support ticket where we can get into details and attacking it directly.

For start what I need is CPU and Motherboard info screenshot from CPU-Z and Realtek Driver version and info from Windows Device manager -> Sound and Video Section. That will tell me what setup you have and what you can do.

Other things I can propably think of is that your SPDIF output on Realtek is locked so that it always sends 0-100% sound level which disable Volume control so that destination device do the control (eg. Audio Video Receiver, DAC, ...)

Looking forward to solving this as I suspect it can help other users too.

Do you think that if I upgrade to Version 5 Gold that it would affect this issue positively? Just my brain scrambling for ideas!

It is using the Primary Sound Driver called Realtek Digital Output (Realtek Audio) which is the one that both Direct Sound and WASAPI use. It's just when I activate Direct Sound it doesn't play anything so I put it back to WASAPI and it plays the music. I'm not exactly sure what your asking regarding the audio set up...but when I open up the sound control window it's tab for "Playback" device shows Realtek Digital Output as the default device and that is what shows up in MM5.

Check what Audio Device is set in Direct Sound. Make sure it's Primary Sound Driver (or the actual sound device you're using). What is your audio setup on the PC?

I turned on the DirectSound and it actually took away the sound so I put it back on MediaMonkey WASAPI output to get the sound back.

So with MediaMonkey set to DirectSound any adjustments to the Volume in the MediaMonkey Player have no affect?

Peke, thanks for your response...I downloaded the "MediaMonkey_5.1.0.2832.exe" and not the Debug one. I installed it but I am still getting the same problem with the lack of volume control and non responsive (sound wise) equalizer. Thanks for your help man...appreciate it. John

Hi,
Please update to latest build from https://www.mediamonkey.com/forum/viewt ... 86639&sd=d as we have made number of changes to both WASAPI and DS output plugins.

5.0.4.2693 Mediamonkey Standard Edition

Which Build (Help > About) of MediaMonkey are you using?

Unfortunately it does not...I want to thank you for your help and quick responses...If you can think of anything else please let me know...

John

Try DirectSound output plugin instead. Does that resolve things?

I tried disabling the Exclusive Mode but no improvement. It's like something has taken control of the audio volume and equalizer processes and everything that I've tried can't get it back. My laptop uses MM5 also and it doesn't have any issues using the same settings. Do you think that Windows updates might have a hand in this? I generally keep the updates up to date. But I am experiencing a problem with the latest " 2024-01 Security Update for Windows 10 Version 22H2 for x64-based Systems (KB5034441)" update, my system just won't install it, I keep getting an error encountered message?