I relicensed it for Keith and over the past 2 days he said it worked fine, appreciate the help.

What I did notice when I had his laptop here though was that running as administrator seems to make MM work much faster and more stable which is what I told Keith to do, why is this or why the difference as opposed to simply double clicking on the icon?

Is Volume Analysis or Scanning of files?

When scan gets stuck on a file, please remove the file (sometimes the whole Album needs to be removed) and provide it to support: https://www.mediamonkey.com/support It's likely hanging on some corruption in the file and it's worth analyzing why this is happening.

After removing the file you can start scanning again.

The new install of MM started analyzing Keith's music folders but seems to have been stuck on a tune for a while now, what should I do here to have it continue analyzing all files please?

No.

I think it's a problem with the bud's laptop as I having other issues not related to MM SO I will wipe his drive clean and reload OS. Is there anything you would need me to do before I wipe the drive to show that I will be reinstalling MM on this same laptop?

Done, thanks.

If you haven't yet, please update to build 2422 as it fixes an issue that causes this: https://www.mediamonkey.com/forum/viewtopic.php?f=30&t=86639&sd=d

You can install it on top of the existing install and the License will be maintained.

To continue with the troubleshooting, there is still some issue with MM. all of a sudden now I am getting an empt white blank screen. If I were to reinstall MM would there be any licensing issues please?

Ok I got it, the first letters in both his name needed to be Capital.

You can lookup the License online: https://www.mediamonkey.com/support/knowledge-base/purchasing-licensing-mediamonkey-for-windows/retrieve-a-lost-license-key/

If that fails you need to contact Support with the Order Number: https://www.mediamonkey.com/support/

I know that's exactly what I did. If Keith can get the email from MM then I can try copying and pasting as it is asking.

You need to enter both the License Username (usually full name) and License Key exactly as provided: https://www.mediamonkey.com/support/knowledge-base/purchasing-licensing-mediamonkey-for-windows/mediamonkey-license-key-usage/

I just tried entering the license hey a few times but it is not working. I am seeing a prompt asking to copy and paste the license but Keith never got an email from MM so I can't copy. yesterday when he had paid for it it showed the license which I had screenshotted. help?

p.s. no email from mm in his spam folder

yep .. once entered the features will be unlocked

The bud purchased the Lifetime Gold yesterday, should I simply enter the license in the existing free version and this will unlock all of the features mentioned

https://www.mediamonkey.com/windows#gold

or is there something else I would need to do please?