Can you confirm whether this is fixed for you in build 2430? It only occurs very rarely on any systems that we've tested.

Thanks!

-Rusty

Any ideas?

I'm installing the Nvidia update now. Thank you for your help, will keep you posted.

Hi,
seeing that you submitted also the crash log yesterday.

Based on the crash log it is actually freeze (in the MM5 UI thread) and at the time of freeze I see:
"gpu_service_impl.cc(812)] Exiting GPU process because some drivers can't recover from errors. GPU process will restart shortly."

So it looks like GPU/driver issue when updating/re-installing your GPU drivers (NVDIA) might help.

Another workaround might be to start MM5 with --disable-gpu command line parameter
i.e. (in your case) start command line (press Win key and type cmd + Enter) and type
G:\Music\MediaMonkey 5\MediaMonkey.exe --disable-gpu

Does this resolve the issue?

Thank you so much!

great news ... now wait for a dev to look at it ... shouldn't take too long

Done!

Thank you! I'm doing it now.
Rad

Ok .. i am going to assume you have downloaded and installed the newest beta version of MM from Lowlanders link.
In the signature section of this post there are 3 links .. the middle one "Reporting Bugs" section 4b talks about creating a debug log and posting it. I will go over this now.
1) First download DebugView as mentioned. This is a microsoft link so you can feel safe. Once you download DebugView you will need to unzip it to a folder you will remember.
2) Be sure that MM is off. DClick dbgView.exe in the folder you unzipped to from 1. It will start and have a blank screen.
3) Start MM. at this point dbgView window will become very buzy.
4) Now try to get the error to happen. Keep dbgView running while you do this.
5) Once the error occurs you can close MM.
6) File - Save the DebugView window.
7) Close DebugView
Zip the saved log file. for this you should be able to RightClick the file in file explorer. Use Send To and compressed file.
9) Come back to the forum and at the top of the forum page select Support and create a report. Upload the file you zipped.

If you have any problems come back with the number and what the problem is.

Hope this helps
Dtsig

i dont know how to do this. this is what i need help with

were you capturing it in DebugView? If so SAVE the logfile to a location you will remember. Then you might have to zip it. Create a support ticket and upload the file

OK, it crashed. I did not close it yet with the task manager. What do I do now?

Please capture this crash with the debug version of build 2424 and attach the log to a Support Ticket: viewtopic.php?f=30&t=86639

I renamed the 2 files and today the same thing happened again

Hi,
Close MM and rename Persistent.json and Persistent.json.BCK by adding ! as prefix so that MM create new ones on next start.

If that helps, then please zip both renamed files and attach to Support Ticket.