If Artwork is embedded and MediaMonkey can play the file it should be displayed. Did you check if Artwork was associated with the second file too?

Are the files from a MediaMonkey 4 database upgrade or were they scanned into the MediaMonkey 5 Library?

I checked via Properties it doesn't show any artwork.
The art was embedded. I haven't changed the original folder names for any of the artists.
Strangely the other day it showed nothing; then did show art. I just played a track and the art was displayed. When the second was played the art had vanished.
Everything was built on MM4.

[quote=ritualdevice post_id=487481 time=1632241340 user_id=101884]
I had this problem recently after moving from MM4 to MM5. Artwork [embedded as tags for all my files] was not displaying in Now Playing/Selected or in Artwork list view. I ended up deleting the existing cache files at the location specified in Tools > Options > General > Temp directory. After that, they came right back up. Hope this helps someone with this issue.
[/quote]

Thank you. Apparently MM5 isn't aware of where MM4 is installed? I changed the actual folder to the folder it should have picked up from MM4.

You saved me some grief and reverting.

Had this issue too
I'd installed MM5 in a different folder to MM4.
Dragged MM4 folder into the same folder as MM5
Problem solved

So I guess it hasn't permissions to the temp directory configured in Options > General > Temp where MM generates the image thumbs ?

I had this problem as well - was super frustrating.

Then I ran MM as administrator on a whim, and all fixed itself. Guess it didn't have file permissions before.

I had this problem recently after moving from MM4 to MM5. Artwork [embedded as tags for all my files] was not displaying in Now Playing/Selected or in Artwork list view. I ended up deleting the existing cache files at the location specified in Tools > Options > General > Temp directory. After that, they came right back up. Hope this helps someone with this issue.

[quote=stevenmlane post_id=482457 time=1622801794 user_id=114119]
I have upgraded to 5.0.0.2410 and reloaded the library.
[/quote]

"reloaded the library" = you got MM5 to rescan your music folders to build a new database?

It would be better if you had accepted MM5's offer to import and upgrade your MM4 database.
My guess is that if you rescanned the files, you got MM to find your music path differently than you did when setting up MM4.
There is a simple way to fix that, but is best to avoid it entirely by accepting the db upgrade offer.

[quote=HovelintheHills post_id=487264 time=1631976036]
Not using MM5 (horrible interface look anyway).
[/quote]

I'm not from MM.
Allow me to suggest that you have thrown out the baby with the bath water.

There is a lot to like about the upgrades that they have packaged up into MM5, not that you would know that from their marketing or migration material.

And the default UI appearance is if they were wishing to max up future shock for some reason ... the UI can be toned down, and there are changes to make navigation better than ever IMO.

If you ever want to have another look:
[list]take the migration route[/list]
[list]this creates a new database, leaving the MM4 database and the MM4 installation unchanged, and still working[/list]

No Artwork is often a result of the files being a Dead Link or the drive having changed DriveID. Otherwise there should be no issue with Artwork in MediaMonkey 5.

What File Type(s) are affected and did they have embedded or external Artwork? Did you upgrade your MediaMonkey 4 Library or started fresh in MediaMonkey 5.

Same issue. No artwork in MM5. I used my MM4 library.
I went back to MM4, artwork then also corrupted. Total nightmare.
Rebuilt PC got back to working MM4. Not using MM5 (horrible interface look anyway).

Can you please open a Support Ticket and supply an affected file? If over 5M please upload to a fileshare site like Dropbox and include a link to the share in your message to Support.

Trying to make sense of this, I downloaded software called Audio Ranger and used it to view two albums, the one that we have been using in our discussions and one that I first edited with MM v5 just after I downloaded it.

Audio Ranger shows that both albums have the right album cover attached to each track.

So the album covers are there, just that MM v5 does not display any of them.

I would rather continue to use MM

I have upgraded to 5.0.0.2410 and reloaded the library. I cannot see any artwork on any of the albums I include in the Library or even when I scan an attached fully loaded flac player. Just grey discs, whether stored in tag or jpg.

Using the same album I referred to before, I still can't see any artwork in the Properties>Artwork tab. I used the "lookup Image" option. It produced a whole series of album covers, all relevant. However, double clicking on any of the images to download it resulted in the message "Image Download Failed X"

I am at a loss here. I assume others do not have this issue with MM v5, otherwise you would be inundated with questions, so what is different about my computer that is causing this and why did it work fine on MM v4 and why don't I get problems with any other software?

Can you please update to build 2410: https://www.mediamonkey.com/forum/viewtopic.php?f=30&t=86639 and see if you can change Artwork through Lookup?

Are all your files showing a stored in tag grey disc or is it just some files?

OK, sorry, didn't know MM could do that!

I copied the album that I have been referring to where the album art is stored in a tag to a not music location, accessed it via the Media Tree, went to Properties>Artwork and where the cover should be it just says "stored in tag" but does not display anything other than the grey disc.

I am unable to get MM v5 to display any artwork, other then when it says "Lookup Artwork". It then displays a series of album covers, but any attempt to download one by double clicking on it results in the message "Download Failed"

I'm really stuck, what can be wrong with MM v5 that wasn't there when I used MM v4 without any problems. Can I go back to v4?