Also, be sure that you are using MMA 1.4.4.0952 as it also included a fix re the initial pairing process of Wi-Fi

Hi Marc,

This is likely a network/config issue. Please check out the following article and let us know if it helps:
https://www.mediamonkey.com/support/knowledge-base/mma-device-sync/wi-fi-sync-doesnt-work-at-all/

Thanks!

-Rusty

Hi Ludek,

Just updated to version 2401 but still getting a Sync Incomplete- connection failed when I use the WIFI. Not working either via cable sync. Any thoughts? On Windows 10 so this could be the issue.

Thanks,
Marc

Are you on 2401 ?

There is known Wi-Fi sync issue in between builds 2334 and 2338 that has been already fixed in 2401: https://www.ventismedia.com/mantis/view.php?id=17781

5.0.1.2401 is available here: https://www.mediamonkey.com/forum/viewtopic.php?p=480853#p480853

Can you please capture this in a debug log (step 4b) and attach the log to a Support Ticket: https://www.mediamonkey.com/forum/viewtopic.php?f=30&t=86643 This will allow the developers to analyze why this happens in your setup.

Hi

Syncing for first time with new version and keep getting message Application error message- Access violation at address 009A91E5 in module.

Anyone have any idea what's going on here?

Thanks