Hi,
If you still have offending file can you pleas eopen support ticket and supply us with download link so that we can analyze it and prevent that White screen?

I did update to that beta, and still encountered the problem... and discovered also what the problem was. Somehow when i converted a mp4 to an mp3 it created infinite folders and copies of the song... not sure why but I discovered the problem: it "didn't like" my infinite files and I did get a stack overflow error that I submitted.

In short, in my case, when I started up, and it was scanning the folders MM monitors, every time it encountered this folder with the files/folders it didn't like, the window just turned white and i had to end task out of it.

I resolved the problem by moving the offending file and deleting the problematic folders and files, the next time I started MM5 after the crash, it was able to continue the monitoring scan and so far so good, no white window.

Can you please try if the latest beta resolves this for you: viewtopic.php?t=86639&sd=d

I am experiencing the same "window goes white" behavior shortly after startup and while it is updating the folders it monitors. I am on the latest version: 5.0.2.2531 - this software is a lifesaver for me, can someone please help?

Please try with the latest 5.0.2 release as it has lots of fixes: viewtopic.php?f=30&t=86639

Hi--Using version 5.0.1.2433 and it is showing similar behavior. Works for about an hour, then just stops, the MM5 window turns white and non-responsive. Only way to exit is via task manager.

Thanks for the reply.

I will try to do this and generate a bug report.

Hi, this issue has been already fixed and included in the current build 5.0.1.2433

If you are up-to-date with the build and still experiencing the crash then please install debug build and the crash log should be automatically generated to submit, then submit it and write the crash ID here, see item 4a here: viewtopic.php?f=30&t=86643

Thanks!

Hi

I just bought a little laptop to play media monkey library over the LAN from my main PC in another part of the house.
I am now getting the same issue as this user. Plays for a few tracks, then white screen, no error, task manager.
Can i get the dll fix and instructions on how to add it as a not very techy person

Thanks

I've got a log from another user and fixed the issue as: https://www.ventismedia.com/mantis/view.php?id=17792 (details in Mantis)

Until the 5.0.1.2400 is available feel free to replace your current UPnP.dll by this one https://www.dropbox.com/s/wbkvltim9i7b0tx/UPnP.dll?dl=0
=> this will prevent the crash from occuring.

BTW: The reason for subsequent crash was that SSDP has failed to bind multicast socket entirely (this is needed for UPnP/DLNA discovery).

So I guess that your network configuration is somehow specific, you are part of VPN (virtual private network) and/or you have disabled UPnP/DLNA discovery by your router ?

Hi,

When I'm back home, i will aks you if you need to do the test.

Jordi

For 15 days I'm not at home, so I cannot make this for you.

ok, we have received this kind of crash from two other users today, so I contacted them via email and asked them to do the tests for me. Thanks so far and enjoy your travelling!

HI,
Thank you for the info. At least now you can enjoy rest of these 15 days

well ..... my findings ..... In my laptop is all OK!!!

I install the Debug .2338. Now I'm going to install the normal .2338.

ASUS laptop
AMD A6-5200 APU with Radeon(TM) HD Graphics 2.00 GHz

Window 10 Home 20H2 install 25/‎2/‎2021 comp. 19042.928

When I get back a Home, i will do the trials you mention.

Thanks

Jordi

Hi,

For 15 days I'm not at home, so I cannot make this for you. But as I have with me my LapTop. I will install .2338 here and see what happens.

I'll tell you what in a while ....

Jordi