1) How did you upload the files to the Google Drive?
2) What's your checkbox settings in Devices & Services > Google Drive > Remote Content tab ?

It's recommended to use MediaMonkey to upload files to the Cloud Service as MediaMonkey creates it's own database with the media file's tags. This metadata will be missing if you upload files to the Cloud Service outside of MediaMonkey.

See more at:
https://www.mediamonkey.com/wiki/WebHelp:Cloud_Services/5.0

fyi, to send us a debug log, see [url=http://www.mediamonkey.com/forum/viewtopic.php?f=6&t=341]step 4b here[/url] . That'll give us the information needed to figure out why this is happening in your case.

Thanks!

-Rusty

Hi,
Can you please open Support ticket and supply us sync log so that we can see why it happened?

I've logged into and scanned Google Drive for files but am told none are imported because they don't meet criteria. I'm not sure why, as they are the correct filetype. Any help would be lovely.