Android phone unable to sync after MM update

Get answers about syncing MediaMonkey 4 with iPods and other devices.

Moderator: Gurus

Kurt Hoffmann
Posts: 1
Joined: Fri Aug 10, 2012 11:04 am

Android phone unable to sync after MM update

Post by Kurt Hoffmann »

Ever since I updated MM to the latest version ( I am a lifetime member), it will not recognize my Samsung S7, no matter what I've tried. What's really odd is it will recognize my Android tablet or my Sony digital Walkman. Here's what I keep getting. " The USB media Transfer Protocol is having trouble connecting to "Kurts Samsung S7 ….

I've tried all of the suggestions listed to no avail, verified that the phone is in file transfer protocol, and checked the options for portable device sync. Nothing works
Lowlander
Posts: 56793
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Android phone unable to sync after MM update

Post by Lowlander »

Can File Explorer access it without problems? Which version number of MediaMonkey and have you tried a PC and device restart?

Related: https://www.mediamonkey.com/support/ind ... tion-fails
Peke
Posts: 17529
Joined: Tue Jun 10, 2003 7:21 pm
Location: Earth
Contact:

Re: Android phone unable to sync after MM update

Post by Peke »

Hi,
As of Android 8.1 (I think) Device default setting is Charge Only and you need to tap on Notification to Enable File transfer for each connection to USB.

It was done as on Some Public Chargers it was noticed that Users privacy is violated.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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