Send album to Android crashes MM [#20544]

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Davo
Posts: 431
Joined: Tue Nov 06, 2007 9:00 pm
Location: Australia

Send album to Android crashes MM [#20544]

Post by Davo »

v2829. MM5 attempts to send file then crashes(white screen) before completing the first file transfer. Problem is persistent.
David
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Peke
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Re: Send album to Android crashes MM

Post by Peke »

Hi,
Are you sending tracks over USB? If Yes it is possible that MTP driver crashes and Locks MM.

When this happen try to Send/Copy number of files using FIle explorer to Android device.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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Davo
Posts: 431
Joined: Tue Nov 06, 2007 9:00 pm
Location: Australia

Re: Send album to Android crashes MM

Post by Davo »

I'm using a USB connection. If i Send files via Location -> local disk, transfer works ok. This involves an extra step of course. I would prefer to do the transfer directly from the MM library.
Is the FTP problem a windows or an MM issue? (or both)
David
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Lowlander
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Location: MediaMonkey 5

Re: Send album to Android crashes MM

Post by Lowlander »

MTP drivers is a device manufacturer problem on Windows: https://www.mediamonkey.com/support/kno ... ync-fails/

However if MediaMonkey itself crashes, please capture the crash in a debug log (step 4b) and attach the log to a Support Ticket: viewtopic.php?t=86643

This will help a developer analyze why this happens on your setup.
Ludek
Posts: 4964
Joined: Fri Mar 09, 2007 9:00 am

Re: Send album to Android crashes MM

Post by Ludek »

Sounds like https://www.ventismedia.com/mantis/view.php?id=20544
which seems a regression introduced between builds 2819 and 2020, solving via eSupport ticket with another user experiancing the same issue
Davo
Posts: 431
Joined: Tue Nov 06, 2007 9:00 pm
Location: Australia

Re: Send album to Android crashes MM

Post by Davo »

@Ludek
thanks
FYI - When i check my phone i see that the files & metadata were transferred ok. So it seems that MM crashes after completing the transfer?
David
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