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[SOLVED] Inserting an image into a helpdesk submission

Posted: Sun Nov 12, 2023 9:29 am
by sonos
I can't insert images when I want to submit a ticket in Helpdesk. What I do is:
After the text I add an image via upload:
Image

Then I submit the entire entry (submission) and the process gets stuck.
Image

If I then cancel, I can no longer access the MediaMonkey web pages for a few minutes.

Image

After closing the Internet browser, I have to log in to MM again.
What am I doing wrong?

Any advice or ideas are welcome

Carsten

Re: Inserting an image into a helpdesk submission

Posted: Sun Nov 12, 2023 1:43 pm
by Lowlander
You can try to add them as attachments instead. Does that work?

Re: Inserting an image into a helpdesk submission

Posted: Sun Nov 12, 2023 2:32 pm
by sonos
Yes, that's what I did.

But I'm still surprised that you can just insert an image but you cannot submit the post including image.

In the post above you can see an inserted image. But the whole post cannot be submitted at the end. After pressing Submit the process is frozen.

Re: Inserting an image into a helpdesk submission

Posted: Wed Apr 03, 2024 10:32 am
by jiri
I see this is an old post, just to clarify that it was an error and was fixed in the past.

Jiri