Crashing the OS [#19940]

[ChristianA]

Long-time user, long-time fan of MMA/W. After the last MMA update (for me, five days ago), about 50% of the time when I go to MMA from the "currently running apps" card browser, not just MMA crashes, but the entire operating system begins to flash from the login screen to the home background to off and back. No icons appear during these flashes and the screen is nonresponsive. Holding down the power key loads the "power off / reboot" menu; rebooting escapes from this loop, but it starts again the next time I try to browse to MMA. I also occasionally get a system-level warning (in courier on a black screen) suggesting I try a factory reset.

Specs: Motorola one 5g UW; Android 11; MMA 2.0.0.1073, Pro license

Things I've tried: deleting and reinstalling MMA twice; forgetting and reattaching my bluetooth headphones in case they were interfering, deleting other music-playing apps that may compete for the registers. If I need to factory reset I will, but I thought I'd ask you first before I go nuclear.

[Peke]

Hi,
When you get back to MMA try ☰ -> ? -> Send Logs and write log here. It will tell us what was going on with MMA.

[ChristianA]

It said it posted, but I don't see it. The log ID is
Ejj3umq7y2
BTW: the crash apparently only happens when entering an already-running program from the card browser. I can enter MMA by clicking on the icon on the desktop without disaster, whether or not it's already running.

[Peke]

Hi,

when entering an already-running program from the card browser

Can you please elaborate, I do not have Card browser and from what I know moving App to SDCard is not adwisable, especially for apps that run in background.

[ChristianA]

I mean the app "cards" that come up when you browse recent/currently running apps. (I guess nobody calls them that anymore)
I did a complete factory reset, and it hasn't actually solved the problem. I uploaded a few more crash logs, although a few times the OS crashed *while* I was uploading, so I don't know if they all made it through.

[Peke]

Hi,
When you get back to MMA can you send manual log and write down LOG ID number here so that we can track it and pair with this topic?

[ChristianA]

Two of the LogIDs I have sent are
7QXZ4C7SWI
EJJ3UMQ7Y2
The others have not been cc'ed to my email, and I don't see them on the MantisBT system, so they must not have sent successfully. Sometimes it says it has but doesn't, sometimes it crashes mid-send.

[WonderLadd]

Piggybacking on this, as my issue is similar. Except the crash occurs while the phone is just sitting there, playing music. The song will start to stutter and when I tried to unlock the phone to see what's going on, eventually it says Android is unstable and gives me the option for a factory reset. The logID I just sent is XMX9QDPI56

[Peke]

Piggybacking on this, as my issue is similar. Except the crash occurs while the phone is just sitting there, playing music. The song will start to stutter and when I tried to unlock the phone to see what's going on, eventually it says Android is unstable and gives me the option for a factory reset. The logID I just sent is XMX9QDPI56

Hope log will show more, this is first time I hear about Whole android crashes while playing with MMA.

[WonderLadd]

After a few more crashes (and a few times where there was no crash for a long period of time) I noticed that it was always the same song. I suppose this is still a problem, but it is easily mitigated on my side. I may even have the CD the song came from to rip it again.

[rusty]

Can you share a link to the file with me (via a Private message)?

Thanks!

-Rusty