Lock Screen Widget Not Displaying Current Song [#15895]

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cbeschler
Posts: 11
Joined: Fri Oct 27, 2017 10:21 pm

Lock Screen Widget Not Displaying Current Song [#15895]

Post by cbeschler » Sun Aug 18, 2019 9:01 pm

When I turn on my device, the lock screen widget is always one song behind what is actually playing. As an example, you can see from the screen shot link below that the song "We Fall" by Fate DeStroyed is 2:46 into the song, yet the song "Pressure" by Fifth Dawn is displayed on the widget, which is the song that just finished playing. My device is a Moto Z(2) Force running MMA version 1.3.5.0863. My send log number is 11MXK978RC.

Image

martin.bohac
Posts: 132
Joined: Thu Nov 14, 2013 5:23 pm

Re: Lock Screen Widget Not Displaying Current Song

Post by martin.bohac » Mon Aug 19, 2019 10:36 am

Hi, unfortunately, the logs contain info about last two tracks "Narcissistic Cannibal (feat. Skrillex & Kill the Noise)"
and "Destiny" only, in this case, the notification metadata seems to be updated correctly.
Are you able to replicate it?
Does it happen always with "Pressure" track or it appears randomly?
If you will see it next time, please send debug log immediately and note track titles.
When does it occur, what do you have to do to display correct metadata?
Do you need to press Next action or Pause action is enough?

cbeschler
Posts: 11
Joined: Fri Oct 27, 2017 10:21 pm

Re: Lock Screen Widget Not Displaying Current Song

Post by cbeschler » Mon Aug 19, 2019 10:55 am

Thank you for your reply. This happens all the time with all songs, so replicating it will be easy. The way I correct it is to unlock the phone and it immediately updates. However, as soon as the next song plays, it's one behind again. I will replicate and send you the updated information.

Best regards, Chris

martin.bohac
Posts: 132
Joined: Thu Nov 14, 2013 5:23 pm

Re: Lock Screen Widget Not Displaying Current Song

Post by martin.bohac » Mon Aug 19, 2019 4:50 pm

Tracked at https://www.ventismedia.com/mantis/view.php?id=15895
Fixed in next build 1.3.5.864

cbeschler
Posts: 11
Joined: Fri Oct 27, 2017 10:21 pm

Re: Lock Screen Widget Not Displaying Current Song [#15895]

Post by cbeschler » Mon Aug 19, 2019 9:58 pm

I have been able to replicate this quite easily as the widget is basically always one song behind (at least on my device). I love your product; I hope this post is helpful.

I listened to MM in my car. MM played "The Dream" by Birthday Massacre in full and was playing "Screaming in the Night" by Krokus when I arrived at my destination. I checked the lock screen, which is below:

Image

I submitted send log 2SSL63LRMZ. You can see that "The Dream" was displayed in the widget, even though "Screaming in the Night" was currently playing.

I unlocked my device and the widget immediately updated as shown below:

Image

I then submitted send log VC5S86D5UP and referenced the first send log.

I went to my next destination, playing MM. When I arrived, I checked the lock screen widget. Again, it was one song behind. The song displaying in the widget was "Broken Wings" by Sevi, yet the song playing was "Cemetary of Colossus" by Frailty. please see below:

Image

I then submitted send log 1I86TZKH82.

I hope this is helpful in fixing this problem. If you need any other information, I will be glad to submit it.

Best regards, Chris

cbeschler
Posts: 11
Joined: Fri Oct 27, 2017 10:21 pm

Re: Lock Screen Widget Not Displaying Current Song [#15895]

Post by cbeschler » Mon Aug 19, 2019 10:03 pm

I forgot to answer one of your questions. As I mentioned, I don't ever recall seeing the widget in sync with what's playing. The two ways I sync it are to unlock the device, as mentioned above. Also, if I pause the music, the widget will sync correctly. However, when I continue to play MM, the widget goes out of sync again.

Peke
Posts: 12436
Joined: Tue Jun 10, 2003 7:21 pm
Location: Serbia
Contact:

Re: Lock Screen Widget Not Displaying Current Song [#15895]

Post by Peke » Tue Aug 20, 2019 1:08 am

Hi,
Can you please re upload images as they appear unavailable?
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
Image
Image
How to add SCREENSHOTS to forum

martin.bohac
Posts: 132
Joined: Thu Nov 14, 2013 5:23 pm

Re: Lock Screen Widget Not Displaying Current Song [#15895]

Post by martin.bohac » Tue Aug 20, 2019 6:29 am

As I wrote earlier, the issue should be already fixed in the next build 864.
Thanks for cooperation.

cbeschler
Posts: 11
Joined: Fri Oct 27, 2017 10:21 pm

Re: Lock Screen Widget Not Displaying Current Song [#15895]

Post by cbeschler » Tue Aug 20, 2019 10:11 am

I will resend. Thanks

cbeschler
Posts: 11
Joined: Fri Oct 27, 2017 10:21 pm

Re: Lock Screen Widget Not Displaying Current Song [#15895]

Post by cbeschler » Tue Aug 20, 2019 9:09 pm

Below are images from last post...

Image

Image

Image

martin.bohac
Posts: 132
Joined: Thu Nov 14, 2013 5:23 pm

Re: Lock Screen Widget Not Displaying Current Song [#15895]

Post by martin.bohac » Wed Oct 09, 2019 7:08 am

The current beta build is 1.3.6.881, the issue should be fixed since 1.3.5.864. Let us know whether the issue still occurs if yes send new logs and note track titles.

Peke
Posts: 12436
Joined: Tue Jun 10, 2003 7:21 pm
Location: Serbia
Contact:

Re: Lock Screen Widget Not Displaying Current Song [#15895]

Post by Peke » Thu Oct 24, 2019 7:16 am

I tried to replicate without success, what is your notification setting in ⋮ -> Options -> Playback Notification (I have set it on Large) Moto X4 Pie (9.0)?
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
Image
Image
How to add SCREENSHOTS to forum

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