When I try to click the X/Close button on the top right corner of the MMW window the program doesn't close like it normally should and like all others apps do. I click on it but everything stays the same. I can click many times but nothing happens, the apps just keeps on showing as it already does.
Same problem with when I try to close it by going to its icon on the Windows task bar and then waiting for it to pop up and then click the X at top right. It also doesn't close it.
Same for when I try it by right clicking its icon on the W task bar and then choosing Close Window.
So all 3 methods fail to close the MMW app on my Windows 10 Pro (w/ all latest updates). And I have the most recent v of MMW installed.
can't exit or close the program
Moderator: Gurus
Re: can't exit or close the program
Which version of MediaMonkey are you running and do you have any extra Addons installed?
I presume File > Exit also fails to close?
I presume File > Exit also fails to close?
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Lowlander (MediaMonkey user since 2003)
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Lowlander (MediaMonkey user since 2003)
Re: can't exit or close the program
I run MMW version 4.1.21.1875
No, I don't have any extra addons installed, just the standard installation exe file.
Yes, File > Exit also fails to close.
No, I don't have any extra addons installed, just the standard installation exe file.
Yes, File > Exit also fails to close.
Re: can't exit or close the program
Capture this in a debug log (step 4b) and attach the log to a Support Ticket: https://www.mediamonkey.com/forum/viewt ... p?f=7&t=69 Give it a two minutes after close before you save the log.
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Lowlander (MediaMonkey user since 2003)
Help: Knowledge Base | MediaMonkey for Windows 5 | MediaMonkey for Android
Lowlander (MediaMonkey user since 2003)