Media Monkey Freezes When Attach Restored iPod

[jeffkirk]

After installing the latest version of MediaMonkey, I had to restore my iPod Classic after some syncing issues. Now when I attach the restored iPod to my computer, MediaMonkey freezes. I've tried it a number of times and tried turning my computer off and on, but MediaMonkey locks up every time as soon as the iPod is attached ("not responding"). Any suggestions are appreciated. Thanks.

[Lowlander]

Which version of MediaMonkey?

[jeffkirk]

It's version 4.0.6.1501. Thanks.

[Lowlander]

Does iTunes work successfully with the device (if it doesn't it indicates the problem may be with the device). Otherwise you may want to send a debug log (step 4b) capturing the connecting of the device and subsequent freeze to support: http://www.mediamonkey.com/forum/viewtopic.php?t=69

PS. You could disable scan as soon as the device is connected option under Tools > Options > Portable/Audio Device and see if it stops the freezing on connecting the device.

[jeffkirk]

iTunes works fine with the device. I have not tried syncing with iTunes (as I've always been a MediaMonkey user and hope I don't have to resort to that), but everything else seems fine with iTunes and the iPod.

You were right that by disabling the "scan," I can now attach my device without MediaMonkey freezing. But as soon as I have it start scanning the iPod it locks up again and I get "Not Responding."

I downloaded the MediaMonkey debug version, but it is not generating a report after it locks up (or on restart). So I downloaded that other debug program and if I figured it out correctly, below captures one time when I connected the device and then it locked up after I had it scan:

Code: Select all

[5768] Thread 'UpdateDriveLetters_Var'has finished 5552
[5768] Thread 'UpdateDriveLetters_Var'has finished 5552
[5768] WMDM: Device change message
[5768] Winamp sim - message processing finished
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] Winamp sim - message processing finished
[5768] Winamp sim - message processing finished
[5768] Winamp sim - message processing finished
[5768] TGenThread.Create: ThreadName: UpdateDriveLetters_Var , Running Threads: Internal: 0, All: 25
[5768] TGenThread.Create: ThreadName: UpdateDriveLetters_Var , Running Threads: Internal: 0, All: 25
[5768] TGenThread.Create: ThreadName: UpdateDriveLetters_Var , Running Threads: Internal: 0, All: 25
[5768] TGenThread.Create: ThreadName: UpdateDriveLetters_Var , Running Threads: Internal: 0, All: 25
[5768] TGenThread.Create: ThreadName: UpdateDriveLetters_Var , Running Threads: Internal: 0, All: 25
[5768] TGenThread.Create: ThreadName: UpdateDriveLetters_Var , Running Threads: Internal: 0, All: 25
[5768] TGenThread.Create: ThreadName: UpdateDriveLetters_Var , Running Threads: Internal: 0, All: 25
[5768] TGenThread.Create: ThreadName: UpdateDriveLetters_Var , Running Threads: Internal: 0, All: 25
[5768] TGenThread.Create: ThreadName: UpdateDriveLetters_Var , Running Threads: Internal: 0, All: 25
[5768] TGenThread.Create: ThreadName: UpdateDriveLetters_Var , Running Threads: Internal: 0, All: 25
[5768] Thread 'UpdateDriveLetters_Var' has started 6456
[5768] CDPlayer.ini location: C:\Users\Jeff\AppData\Roaming\MediaMonkey\CDPlayer.ini
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[1824] In WM_DEVICECHANGE
[1824] In WM_DEVICECHANGE
[1824] In WM_DEVICECHANGE
[1824] In WM_DEVICECHANGE
[1824] In WM_DEVICECHANGE
[1824] In WM_DEVICECHANGE
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] WMDM: Finished action id: 0
[5768] Winamp sim - ignoring.
[5768] Winamp sim - ignoring.
[5768] Winamp sim - ignoring.
[5768] Winamp sim - ignoring.
[5768] Winamp sim - ignoring.
[5768] Winamp sim - ignoring.
[5768] Winamp sim - ignoring.
[5768] Winamp sim - ignoring.
[5768] Winamp sim - ignoring.
[5768] Winamp sim - ignoring.
[5768] Winamp sim - ignoring.
[5768] Winamp sim - ignoring.
[5768] Winamp sim - ignoring.
[5768] Winamp sim - ignoring.
[5768] Winamp sim - ignoring.
[5768] Winamp sim - ignoring.
[5768] Winamp sim - ignoring.
[5768] Winamp sim - ignoring.
[5768] Winamp sim - ignoring.
[5768] Winamp sim - ignoring.
[5768] Winamp sim - ignoring.
[5768] Winamp sim - ignoring.
[5768] Winamp sim - ignoring.
[5768] Winamp sim - ignoring.
[5768] Winamp sim - ignoring.
[5768] Winamp sim - ignoring.

Hope that helps. Thanks again for your time.
Jeff

[jeffkirk]

I tried a couple of new things. (1) I used Windows to open the folder for the storage on the iPod, and I noticed a file named ".metadata_never_index". From some research on the Internet, it was unclear to me whether the file was necessary so I tried removing it from the iPod. MediaMonkey still locked up on me the next time but. . . (2) From within MediaMonkey, I tried dragging and dropping a song into the iPod instead of syncing or scanning. It worked and the song appeared on the iPod and I could play it through MediaMonkey.

The next time I tried syncing, it worked and put all of the songs back on my iPod. I have MediaMonkey set up so it does not scan the device when I attach it now as you suggested, so it worked after I attached the iPod and selected "sync device."

So, I'm not sure what was the problem or why it is working now or whether putting one song on the iPod somehow helped, but it appears to be working for now. (If you can tell anything from the debug report about what was the matter, I'd still be interested.) Thanks again for your help!

[zephyr]

hi I found this when I just had this prob. tried removing the no_index (0kb) ipod file, MM still crashes/unresponsive when ipod is connected...

any suggestions?

not sure if i'm running portable or not, or how to generate dbg_logs (yet)...

any proposals most welcome