4.1.24.1883: Access Violation in Mediamonkey.exe after rename in playlist [#15583]

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Pathduck
Posts: 96
Joined: Sun Jan 25, 2009 7:26 am

4.1.24.1883: Access Violation in Mediamonkey.exe after rename in playlist [#15583]

Post by Pathduck » Fri Mar 29, 2019 10:57 am

I've actually had this a long time. I figured it worth waiting for the next release before reporting it, hoping it would be fixed, as it's such an obvious bug. But not so, and maybe it's just me.

I get this error after pressing F2 to rename a track in the playlist, and then pressing Tab to move focus. Also Shift+Tab does the same. After the issue has occured, no matter where focus is, Tab will cause the error to occur.

Image

I am using a quite old skin (Delletronic), so *maybe* this is the issue, but I doubt it. I will test with another skin.
EDIT: Skin is not the issue.

System:
Operating System
Windows 10 Pro 64-bit (1809)
CPU
Intel Core i7 4790K @ 4.00GHz 33 °C
Haswell 22nm Technology
RAM
16,0GB Dual-Channel DDR3 @ 799MHz (10-10-10-30)
Motherboard
ASRock Z97 Extreme4 (CPUSocket) 32 °C
Graphics
ROG PG279Q (2560x1440@120Hz)
PA246 (1920x1200@59Hz)
DENON-AVRHD (1920x1080@60Hz)
4095MB NVIDIA GeForce GTX 970 (MSI) 59 °C
Storage
232GB Samsung SSD 850 EVO 250GB (SSD) 32 °C
447GB KINGSTON SH103S3480G (SSD) 26 °C
0B SAMSUNG HD204UI (SATA)
465GB Samsung SSD 960 EVO 500GB (Unknown)
Optical Drives
ASUS BW-16D1HT SCSI CdRom Device
ELBY CLONEDRIVE SCSI CdRom Device
Audio
NVIDIA High Definition Audio

Pathduck
Posts: 96
Joined: Sun Jan 25, 2009 7:26 am

Re: 4.1.24.1883: Access Violation in Mediamonkey.exe after rename in playlist

Post by Pathduck » Fri Mar 29, 2019 11:24 am

Below is the log from running with the Debug build. Also including log from Nirsoft 'SimpleProgramDebugger' if it helps.
https://drive.google.com/file/d/1BhtVUN ... h0jyM/view

NOTE: When using the Debug build, triggering the error caused the bug report dialog to pop up, so I sent it and referred to this report.

Peke
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Re: 4.1.24.1883: Access Violation in Mediamonkey.exe after rename in playlist

Post by Peke » Fri Mar 29, 2019 7:36 pm

Hi,
No unfortunately that debugger do not help, but when error dialog shows you should have DETAILS link in dialog text where you can select Copy to Clipboard.

After Debug log sending, you can paste that info in TXT file and send link to me in PM.
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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Pathduck
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Re: 4.1.24.1883: Access Violation in Mediamonkey.exe after rename in playlist

Post by Pathduck » Fri Mar 29, 2019 7:54 pm

Hello Peke, thanks for the reply.
I've already sent a couple of error reports in the automated system, have you received them on your side?

I will also send you the file as a PM in case.

Thanks!

Ludek
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Re: 4.1.24.1883: Access Violation in Mediamonkey.exe after rename in playlist

Post by Ludek » Tue Apr 09, 2019 1:16 pm

H,
could you please re-submit the error reports to the automated system with user id Pathduck or email address so that I can locate the crash logs?
Thanks!

Pathduck
Posts: 96
Joined: Sun Jan 25, 2009 7:26 am

Re: 4.1.24.1883: Access Violation in Mediamonkey.exe after rename in playlist

Post by Pathduck » Tue Apr 09, 2019 2:00 pm

Ludek wrote:
Tue Apr 09, 2019 1:16 pm
H,
could you please re-submit the error reports to the automated system with user id Pathduck or email address so that I can locate the crash logs?
Thanks!
Hello Ludek - I will be happy to, but do you mean the automated crash system in Mediamonkey Debug or the support/ticket system? I have submitted a crash just now in the automated system.

For ticket #YKD-756-67655 I have already submitted the files created when I was assisted online in the last post of the ticket.

Do you want me to recreate the error again?

Ludek
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Re: 4.1.24.1883: Access Violation in Mediamonkey.exe after rename in playlist

Post by Ludek » Tue Apr 09, 2019 4:43 pm

Hi,
thanks for the logs and ticket reference.
I've got the crash log now, was confused by the email -- as it came from stianlund (and not from pathduck).

BTW: Do you use multiple monitors (screens) environment?
Does this issue happen only when MM window isn't on the main monitor -- or the monitor where the MM window is placed does not matter?

Ludek
Posts: 2957
Joined: Fri Mar 09, 2007 9:00 am

Re: 4.1.24.1883: Access Violation in Mediamonkey.exe after rename in playlist

Post by Ludek » Wed Apr 10, 2019 3:00 am

FYI: The issue has been fixed as https://www.ventismedia.com/mantis/view.php?id=15583 and will be included in the next build (once 4.1.15 beta testing round begins)

Pathduck
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Re: 4.1.24.1883: Access Violation in Mediamonkey.exe after rename in playlist

Post by Pathduck » Wed Apr 10, 2019 3:29 am

Thank you Ludek and Pavle for your help on this strange crashing issue, this was indeed a rare one :D
I will wait for the next beta and let you know it it's fixed.

To answer your question, even though I'm sure it's not related to a multi-monitor setup; I have three monitors:
1. TV @ 1920x1080 60hz
2. Monitor 1920x1200 60hz (I don't use this a lot)
3. Monitor 2560x1440 120hx (Primary when TV is not used)

I have tried to move MM to another display and it still triggers the crash.

Peke
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Re: 4.1.24.1883: Access Violation in Mediamonkey.exe after rename in playlist [#15583]

Post by Peke » Tue May 14, 2019 4:03 pm

Hi,
Beta should be released soon.

Fingers Crossed.
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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Pathduck
Posts: 96
Joined: Sun Jan 25, 2009 7:26 am

Re: 4.1.24.1883: Access Violation in Mediamonkey.exe after rename in playlist [#15583]

Post by Pathduck » Wed May 15, 2019 6:41 am

Sounds great Peke, I will try it once it's out and see if the issue is fixed! :D

Peke
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Re: 4.1.24.1883: Access Violation in Mediamonkey.exe after rename in playlist [#15583]

Post by Peke » Wed May 15, 2019 2:33 pm

Reopened :(
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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How to add SCREENSHOTS to forum

Pathduck
Posts: 96
Joined: Sun Jan 25, 2009 7:26 am

Re: 4.1.24.1883: Access Violation in Mediamonkey.exe after rename in playlist [#15583]

Post by Pathduck » Sat May 25, 2019 10:44 am

Apologies for the late update - I've tested with the latest beta release and the issue appears to be solved. Will update if I discover any regression on this matter.

Thanks! :D

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