can't exit or close the program

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Berrander
Posts: 4
Joined: Mon Sep 17, 2018 1:44 pm

can't exit or close the program

Post by Berrander » Tue Sep 25, 2018 2:45 am

When I try to click the X/Close button on the top right corner of the MMW window the program doesn't close like it normally should and like all others apps do. I click on it but everything stays the same. I can click many times but nothing happens, the apps just keeps on showing as it already does.
Same problem with when I try to close it by going to its icon on the Windows task bar and then waiting for it to pop up and then click the X at top right. It also doesn't close it.
Same for when I try it by right clicking its icon on the W task bar and then choosing Close Window.
So all 3 methods fail to close the MMW app on my Windows 10 Pro (w/ all latest updates). And I have the most recent v of MMW installed.

Lowlander
Posts: 44971
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: can't exit or close the program

Post by Lowlander » Tue Sep 25, 2018 10:00 am

Which version of MediaMonkey are you running and do you have any extra Addons installed?

I presume File > Exit also fails to close?
Lowlander (MediaMonkey user since 2003)

Berrander
Posts: 4
Joined: Mon Sep 17, 2018 1:44 pm

Re: can't exit or close the program

Post by Berrander » Tue Sep 25, 2018 1:12 pm

I run MMW version 4.1.21.1875
No, I don't have any extra addons installed, just the standard installation exe file.
Yes, File > Exit also fails to close.

Lowlander
Posts: 44971
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: can't exit or close the program

Post by Lowlander » Tue Sep 25, 2018 1:43 pm

Capture this in a debug log (step 4b) and attach the log to a Support Ticket: https://www.mediamonkey.com/forum/viewt ... p?f=7&t=69 Give it a two minutes after close before you save the log.
Lowlander (MediaMonkey user since 2003)

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