Can't burn long file to CD

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Bathsheba0

Can't burn long file to CD

Post by Bathsheba0 » Sun Feb 26, 2017 5:06 pm

Windows 10 Pro, MM Gold 4.1.15.1830
I wanted to burn this file of a 42-minute lecture to CD
https://dl.dropboxusercontent.com/u/534 ... wn%201.m4a
Just as the burn would have ended, MM crashes, leaving the CD unreadable and unejectable.
I see this consistently with two different drives.

"Analyze Volume" on this file also crashes MM.

Disappointing.

Lowlander
Posts: 44869
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Can't burn long file to CD

Post by Lowlander » Sun Feb 26, 2017 5:16 pm

Did you try to burn an Audio or Data disc?
Lowlander (MediaMonkey user since 2003)

Peke
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Re: Can't burn long file to CD

Post by Peke » Sun Feb 26, 2017 8:50 pm

Hi,
Can you please try reconvert file to new one in MMW prior to burning?
Best regards,
Pavle
MediaMonkey lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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Ludek
Posts: 2494
Joined: Fri Mar 09, 2007 9:00 am

Re: Can't burn long file to CD

Post by Ludek » Mon Feb 27, 2017 11:14 am

"Analyze Volume" on this file also crashes MM.
For me it doesn't crash (on the same file).
Probably a debug log or crash report would show more.

Lowlander
Posts: 44869
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Can't burn long file to CD

Post by Lowlander » Mon Feb 27, 2017 12:38 pm

Analyze Volume worked here too.

Do you have the MediaMonkey Codec Pack and/or QuickTime installed and if so which versions?
Lowlander (MediaMonkey user since 2003)

Peke
Posts: 11267
Joined: Tue Jun 10, 2003 7:21 pm
Location: Serbia
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Re: Can't burn long file to CD

Post by Peke » Tue Feb 28, 2017 4:46 pm

Please open support Ticket from above menu (Same login information as forum) and send us compressed log created using these steps from http://www.mediamonkey.com/forum/viewtopic.php?f=7&t=69
Best regards,
Pavle
MediaMonkey lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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