Sync to android with auto-convert "Sync Incomplete" [#14808]

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jmcc
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Sync to android with auto-convert "Sync Incomplete" [#14808]

Post by jmcc » Sun May 06, 2018 4:19 am

Hi - using MMW 4.1.21.1866, when I set the Portable Device Sync to auto-convert to flac (16-bit, compression level-8) or mp3 (Near Studio Quality) on the android device (HTC 11 - SanDisk card) I get the "preparing download" dialog for ages with a very high CPU usage on the MMW machine and then a "Sync Incomplete" message on the android. If I remove the auto-convert all works fine.

Peke
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Re: Syncing to android with auto-convert - "Sync Incomplete"

Post by Peke » Sun May 06, 2018 6:01 am

Hi,
This most likely happen due the timeout, can you please open support ticket and make us debug log as described here https://www.mediamonkey.com/forum/viewt ... p?f=6&t=69 so that we can confirm and adjust timers?
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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jmcc
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Re: Syncing to android with auto-convert - "Sync Incomplete"

Post by jmcc » Sun May 06, 2018 11:53 am

Debug log posted under ticket #KHE-556-89920.

Peke
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Re: Syncing to android with auto-convert - "Sync Incomplete"

Post by Peke » Sun May 06, 2018 4:16 pm

Thank you added as https://www.ventismedia.com/mantis/view.php?id=14808

I would also like that ask you if it is no problem when MMA show Sync incomplete that you send us debug log and write Down log ID in Ticket so that we can pair it with reports.

To send us debug log from MMA use ... -> About MediaMonkey -> Send logs
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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jmcc
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Re: Sync to android with auto-convert "Sync Incomplete" [#14

Post by jmcc » Sun May 06, 2018 4:38 pm

OK - Done.

jmcc
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Re: Sync to android with auto-convert "Sync Incomplete" [#14

Post by jmcc » Mon May 14, 2018 8:21 am

This was all looking good, but now I can't sync at all. I've raised this as #YKJ-524-31229 with all the relevant logs attached. I've tried re-installing MMA, deleting and re-creating the device in "portable device sync", rebooted everything, etc. but all without success.

jmcc
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Re: Sync to android with auto-convert "Sync Incomplete" [#14

Post by jmcc » Mon May 14, 2018 1:49 pm

All working fine again - as you suspected I'd lost connection to the share with the music on it. Re-connected the share and now all is OK. Thanks again for all your help - John

peridatite

Re: Sync to android with auto-convert "Sync Incomplete" [#14808]

Post by peridatite » Thu Oct 04, 2018 4:52 pm

I don't know what you mean by "reconnect the share".
What steps need to be followed to reconnect devices?
What steps need to be followed to reconnect share?
Do I need to reinstall on the computer or phone or both?

jmcc
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Re: Sync to android with auto-convert "Sync Incomplete" [#14808]

Post by jmcc » Fri Oct 05, 2018 1:39 am

Basically I'd lost the disk with all the music on it - I put it back and then it all worked.

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