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Is MediaMonkey Closing?

Posted: Wed Aug 07, 2019 2:57 pm
by iampariah
I ask becauseā€¦
  • The Support Ticket system appears to be broken
  • I've had open tickets and ongoing support discussions that suddenly cut off and seemed to have been abandoned a month ago.
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Re: Is MediaMonkey Closing?

Posted: Thu Aug 08, 2019 8:28 am
by jiri
No :-)

Do you see any error message in the support system?

Feel free to resume any discussion, maybe just someone forgot to reply, by pinging it you'll get it back to the top.

Thanks,
Jiri

Re: Is MediaMonkey Closing?

Posted: Thu Aug 08, 2019 1:25 pm
by Peke
Hi,
As Jiri pointed, things get happen when you have live person in tech :)

Replied to you in all of your tickets.

Re: Is MediaMonkey Closing?

Posted: Thu Aug 08, 2019 11:55 pm
by iampariah
Thank you.

Re: Is MediaMonkey Closing?

Posted: Fri Aug 09, 2019 1:04 pm
by dtsig
August is a big month for vacations .. especially in Europe. So wouldn't be surprised to see responses to be slow

Re: Is MediaMonkey Closing?

Posted: Fri Aug 09, 2019 6:53 pm
by Peke
Hi,
Not slow just understaffed :)